Issue Remediation Senior Analyst – C11

About us:

Analytics & Information Management

AIM is a global community that is driving data driven transformation across Citi in multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast-growing organization working with Citi businesses and functions across the world.

The Client Remediation – Data Analyst, accomplishes results through the management of professional team that Integrates subject matter and industry expertise within a defined area. The candidate is expected to contribute to standards around which others will operate and would require to develop in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. The candidate should possess communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and Regulators. He/She has responsibility for volume, quality, timeliness, and delivery of end results of an area. May also have responsibility for planning, budgeting, and policy formulation within area of expertise. Involved in short-term planning resource planning. Indirect responsibility of a cross-functional team to identify and validate client population analytics for issues requiring client remediation and remuneration.

The Data/Information Mgt Int Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the sub function/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• This function covers incumbents responsible for various data activities, which include database administration, data analysis, maintenance, data quality, and database management or database architecture / design engineering

• Responsible for routine operational or administrative work

• Day-to-day actions are focused on administering defined procedures, analyses and report preparation

• Individuals will have their work thoroughly reviewed and checked by more senior incumbents and will have limited contact outside their immediate area

• Daily deliverable of routine and defined outputs, while at the same time developing knowledge of the broader context in which the work is being performed

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• At least 5-8 years relevant experience

• Ability to think strategically and the ability to engage resources outside of their direct control to achieve objectives

• Know-how on analytic tools (SAS E-miner, Knowledge Seeker, SPSS etc.)

• Big data and machine learning experiences are (R, Python etc.) a plus

Tools and Platforms:

• Business Analysis, Requirement Gathering, Data Analysis

• Exposure in SAS, SQL, RDBMS

• Proficient in MS Excel, PowerPoint, and VBA

• Jira, Bitbucket

Domain Skills:

• Good understanding of banking domain and consumer products (Retail Banking, Deposit, Loans, Wealth management, Mortgage, Insurance, etc.) is preferred

Other Info:

• Education Level: Bachelors/University degree or equivalent experience/ Engineering/ MBA from a premier institute

• Overall experience of 5-8 years with experience in Data Analyst role.

• Experience in Banking Industry is a plus

• Job Category: Decision Management

• Schedule: Full-time

• Working days: Hybrid - Minimum 3 days in office in a week.

• Shift: Regular Local Working Hours (aligned with NAM working hours)

Education:

• Bachelors/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Decision Management

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Job Family:

Data/Information Management

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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