We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a member of the Personal and Business Banking (PBB) team, you'll play a key leadership role at the heart of the Everyday Banking business — spanning credit cards, Chequing, and payments. As the Senior Director, Strategy & Business Effectiveness, you'll directly support the SVP, Everyday Banking, leading the development of the multi-year strategic roadmap while serving as a key day-to-day business management partner for the Everyday Banking leadership team.
You'll lead strategic and annual planning, drive competitive and market intelligence, coordinate executive governance and reporting, and champion a high-performing, engaged team.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed 

• Strategic & business planning — Lead the multi-year strategic roadmap and annual planning process for Everyday Banking, including establishing strategic priorities and an integrated plan for the leadership team. Conduct regular market and competitive analysis to identify key trends, opportunities, and threats, and inform investment prioritization.

• Executive governance & reporting — Coordinate and prepare materials for key business reviews and governance forums, including Quarterly Business Reviews, Board / Group ELT / ELT presentations, and investor relations support. Synthesize performance, metrics, and strategic highlights to deliver compelling executive narratives. 

• Business performance & analytics — Oversee P&L summaries, financial reporting, and key business driver assessments to support executive decision-making. Lead deep-dive analyses on portfolio performance, market share, and competitive dynamics.

• Stakeholder engagement & collaboration — Build and maintain strong relationships with senior leaders, functional partners, and external stakeholders. Represent Everyday Banking in cross-line-of-business forums and liaise with PBB partners and other domains to ensure strategic alignment.

• Communications & employee engagement — Lead key internal and external communications for Everyday Banking, including key business updates, and other internal and external client communications. Drive employee engagement initiatives including team events, recognition programs, employee survey action planning, and townhalls. 

• Controls, compliance & governance — Oversee business management controls and regulatory responsibilities. Ensure compliance with all applicable CIBC policies and standards.

• People leadership — Build and inspire a high-performing team through meaningful coaching, timely feedback, and a positive, inclusive work environment. Champion CIBC's values and hire to align individual capabilities with business goals.

Who you are

• You're a strategic thinker. You look beyond the moment. You know what you do will make a difference today and tomorrow, and you look for new opportunities to define what's possible.

• You're analytically strong. You give meaning to data. You enjoy investigating complex problems and communicating detailed insights in a clear and compelling way.

• You're an influential communicator. Your influence makes a difference. You know that relationships and networks are essential to success, and you inspire outcomes by sharing your expertise.

• You're a collaborative leader. You're motivated by collective success. You know that an inclusive team that enjoys working together can bring a vision to life.

• You have an owner mindset. You act like an owner. You thrive when you're empowered to take initiative, go above and beyond, and deliver results.

• You are a caring and accountable people leader. You have experience developing and implementing strategic team goals, coaching employees, and inspiring successful team performance.

• Values matter to you. You bring your real self to work and you live our values — trust, teamwork, and accountability.

 

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 25th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Effectiveness, Business Performance, Business Processes, Critical Thinking, Customer Experience (CX), Customer Service, Leadership, Long Term Planning, Project Management, Relationship Management, Strategic Business Planning, Strategic Objectives