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Job Description Summary:

Primary responsibility is to manage a high-volume collection portfolio by maintaining an acceptable payment pattern for each Client identifying and resolving invoice discrepancies and maintaining a good relationship with our customers and other key stakeholders. Initiate contact with the Client to ensure the Client pays for services within the terms of the contract. Escalate risk to sales, management, outside counsel if delinquent. Support sales if the client dispute invoices or requires supporting documentation/ preparation of a statement.

Essential Duties and Responsibilities:

• Start collections process through collections workflows, combining direct collection efforts via phone and email to the Client.
• Collections performance: responsible for collecting payment for assigned invoices, measured on success of invoices collected in each aging category, frequency of Client contact, cash collected and managing unapplied cash and credits with refunds / applications.
• Responsible for aged transactions documenting actions and touch points to meet target goals for receivable funds.
• Frequency of interaction with client on invoice status (payment dates / Payment promises / issue resolution / etc.)
• Touchpoint Cadence: responsible for maintaining contact with Internal and External stakeholders to resolve payment, measured on average of days since last contact by transaction utilizing Microsoft Word/Excel/PowerPoint and Outlook
• Identify Client issues early and escalate to management and sales.
• Provide recommendations for enforcing terms or preparing a payment plan directly with the Client.
• Coordinate with the Order Management teams to validate Clients outstanding balance or refund any overpayment coordinating with Cash Applications.
• Preparation of credit memos and accurate coding depending upon the nature of the credit.
• Provide reports at agreed frequency to management and Sales on all balances >$10K 60 days + delinquent.
• Meet and exceed all individual monthly and quarterly targets for assigned region/portfolio.
• Demonstrated ability to present updates to internal and external stakeholders as needed.
• On an as needed basis to support for any other ad- hoc projects / assignments.

Required Qualifications:

• B.Com Graduate
• 5+ years of experience in in Collections in global environment.
• Proficient in Microsoft Word & Oracle
• Flexible to work in different shifts in 24/7 fast-paced, high-pressure environment.
• Above average proficiency in Microsoft Excel (Creation of formulas, sorting, filtering and general spreadsheet manipulation)
• Excellent oral and written communication skills.
• Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization.
• Effective listening skills.
• Excellent customer service skills.
• Excellent time management skills and ability to meet tight deadlines.
• Strong analytical and problem-solving skills.
• Attention to detail.
• Ability to adapt to a constantly changing environment.
• Strong interpersonal skills.
• Strong team player.
• Ability to build strong internal/external business partnerships.

Preferred Qualifications:

• German, French or any other European language knowledge
• Advance Excel knowledge would be an added advantage.
• Experience in complex transitions in AR domain

Travel Requirements: None

Information Security:

Information security is everyone’s responsibility.  A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.  If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to [email protected].  We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!