Role Summary:

The Human Resources Customer Care Representative will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit.

Hybrid role: 3 days in office/2 days work from home

Responsibilities:

• Respond to customer requests, (calls, chats, tickets) and provide guidance to associates and managers
• Consistently execute HR processes, using case management, chat, and telephony
• Provide guidance to associates and managers on self-service transactions and navigating the HR portal
• Research solutions to HR customer inquiries and escalate as needed
• Understand and be able to communicate HR policies, processes, and procedures
• Adhering to Flowserve’s safety, integrity, and code of conduct policies
• Other duties as required and assigned by manager

Requirements:

• Bachelor’s degree in business/HR
• 3-5 years of experience in HR or customer service or HR service delivery
• Proficiency in English and Spanish, Portuguese will be an advantage
• Exceptional customer service, emotional intelligence and empathy
• Excellent probing abilities, to identify true need from customer
• Resourcefulness and ability to find answers quickly
• Thorough with responses to inquiries and issues
• Adaptable to different customer types and situations
• Technologically savvy to improve and automate activities
• Confidentiality and discretion for managing sensitive information
• Executive presence and ability to deliver high touch support

Preferred :

• Studies in Human Resources
• Relevant experience
• Prior experience in an HR Operations Environment
• Working knowledge of Workday and/or Neocase