Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Position Purpose:

The Manager - Training primary role is that of coach and teacher to ensure that the trainers meet or exceed the standards set forth by Everise and the client.

Job Requirements:

• Deliver new hire and ongoing training with emphasis on customer service and sales skills, client product knowledge, as well as Everise policies and procedures
• Maintain a high success rate of successful graduates as demonstrated by high ratings on graduate evaluations and on the job performance
• Partner with clients in curriculum design and modification Develop associated supporting materials
• Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives
• Prepare lesson plans and course agenda for each training class
• Conduct proficiency evaluations and certify trainees for the programs to which they are assigned
• In conjunction with supervisors and management staff, work with team members in the continued development of associates to reach optimal performance
• Conduct ongoing refresher and cross-training modules in critical areas as identified
• Work with supervisors and management to ensure that all associates are meeting standards
• Attend and contribute to both internal and client monitoring sessions Carry out reward and recognition programs as outlined by Everise and the client
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s)
• Track trends and make recommendations for refresher and/or up- training to the trainer(s)
• Any other duties and responsibilities assigned by management of the company

Qualifications:

• A minimum 3-5 years instructing in an adult learning environment preferably in the call center, customer service or related industry
• Undergraduate degree in Human Capital Development, Instructional Design, English or a related discipline
• Excellent oral and written communication skills at all levels of the organization
• Demonstrated presentation and facilitation skills
• Proficiency in Microsoft Office applications including PowerPoint, Excel and Word
• Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills
• Ability to speak in front of medium to large sized groups of people
• Schedule Flexibility
• Team Player
• Dependability regarding completion of assignments and attendance

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.