At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

This position is responsible for the management of the grab n' go outlet, to include: staffing, training, inventory auditing, product assessment, coaching and collaborating with the team, scheduling employees, planning and coordinating all grab n' go outlet activities to ensure efficient operation of the department. Producing a quality product that exceeds the guest’s expectations and hotel standards and is delivered in a friendly and professional manner.

Qualifications

• Associate of Science degree or higher in Hospitality or Food Service management

• Thorough knowledge of all matters related to the proper administration of “up-scale” food service operations

• Two years management experience in hotel or free standing “quality” food service operation

• Certification as ”Food Service Manager” or other as required by State County or Local regulations or ability to obtain such certification

• Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction criteria

• Effective management, leadership, organizational and communication skills

• Ability to work flexible schedule to include weekends and holidays

• Addresses guests by their names at all times

• Is friendly, sincere, professional to make guest feel important

Essential Functions and Responsibilities:

• Greets guests as needed and ensures total guest satisfaction

• Oversees employees and operation ensuring organization, cleanliness, proper maintenance and supplies

• Provides floor coverage as needed

• Coordinates with various hotel departments heads, maintaining adequate floor coverage within the outlet and delegating administrative responsibilities when necessary

• Staffs outlets for staff and management based on the information and needs as presented and defined by the Department Head and Executive Management

• Assists with planning 30/60/90 day forecast, yearly budget, and employee needs. Promotes within and outside of the hotel to generate sales

• Controls product quality, service quality, general maintenance, discrepant deposits and checks, payroll, and costs towards higher profit, increased customer satisfaction and uniform standards of operation

• Evaluates the various reports supplied by supervisors and submits written observations on forms provided as required

• Directs staff towards the goals of the Loews Corporation as defined by management

• Ensures proper handling of guest checks and payment transactions

• Intercedes and/or fills in for employees should need occur

• Trains or supervises the training of all department employees

• Inventory Audits as needed

• Product and cost efficiency

• Notifies immediate supervisor promptly and fully of all problems or unusual matters of significance

• Other duties as assigned

Supportive Functions and Responsibilities

• Promotes and applies teamwork skill at all times

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

• Is polite, Friendly, and helpful to guests, management and fellow employees

• Attends appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area

• Executes emergency procedures in accordance with hotel standards

• Complies with required safety regulations and procedures

• Complies with hotel standards, policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standards

• Addresses guests by their names at all times

• Is friendly, sincere, and professional to make guest(s) feel important