Mercer is seeking candidates for the following position based in the Warsaw office:

Account Coordinator

We are seeking a talented individual to join our North America Career Products Account Management team at Mercer. This role will be based in Warsaw. This is a hybrid role that has a requirement of working at least three days a week in the office.

As an Account Coordinator, you will be an integral part of managing a large portfolio of multinational clients subscribing to our global data offerings. You will provide advanced client servicing support, assist Dedicated Account Managers with sales and invoicing processes, and ensure high-quality client communication and account accuracy.

We will count on you to:

• Manage client inquiries through the shared Client Engagement mailbox and oversee all aspects of client account servicing

• Ensure prompt processing of platform access requests and support sales activities including quote generation, contract drafting for review, and preparing supplementary materials as needed

• Maintain and audit records in MPower, our CRM tool to ensure data integrity and accuracy

• Lead invoicing support activities including document review, billing coordination, and client communication

• Facilitate the survey participation process by managing user data, preparing for and leading meetings and client trainings, create and send schedules,  reminders, and assisting with audits

• Communicate directly with clients primarily via email and occasionally by phone, supporting sales and renewal processes without direct selling duties

What you need to have:

• Bachelor’s degree required; Master’s preferred

• 2-3 years of relevant experience

• Excellent communication skills and strong organizational abilities

• Ability to manage a fast-paced workload effectively

• Interest in client-facing roles

• Strong English proficiency for interaction with North American clients

What makes you stand out:

• Proven experience in client servicing or account coordination with multinational clients

• Advanced knowledge of CRM and sales support tools

• Willingness to work flex shifts (e.g., 10 AM–6 PM or 11 AM–7 PM) to better align with client time zones

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

If you would like to apply for this position, please send your CV in English.