Title Service Representative II

Posted:
11/13/2024, 9:33:10 AM

Location(s):
Maryland, United States ⋅ Baltimore, Maryland, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

We’re thrilled that you are interested in joining us here at the Amynta Group!

This position is responsible for processing repossession affidavits and application. The tech will also be required to release titles to dealers. The tech will be required to take vehicle and customer information from a title and input it into our AS400 system. The tech will also need to obtain information from our client's website in order to process affidavits and applications.

Responsibilities & Duties

  • Review queues, determine and pursue effective follow-up steps to ensure receipt of title documents.
  • Review title documents to determine if a correction is warranted and process necessary correction.
  • Release leased or retail title documents per state and client guidelines. Contacting clients by phone or e-mail.
  • Receive incoming calls from clients, dealers and customers and respond as necessary.
  • Review queues, determine and pursue effective follow-up steps to ensure receipt of title documents.
  • Review title documents to determine if a correction is warranted and process necessary correction.
  • Release leased or retail title documents per state and client guidelines. Contacting clients by phone or e-mail.
  • Receiving incoming calls from clients, dealers and customers and respond as necessary.

Education, Experience, & Skills

  • High school diploma or equivalency
  • Previous keying experience necessary (must pass entry test)
  • Ability to enter data quickly and accurately using a standard computer keyboard
  • Requires minimal supervision
  • Ability to pass applicable pre-screening/data entry test
  • Ability to read and comprehend simple instructions, short correspondence, and memos
  • Successfully demonstrate competency in quality and quantity
  • Must have good computer skills
  • Must have good written and verbal English language skills to provide written response to clients
  • Must be willing to work in a team environment
  • Must be able to multi-task
  • Strong attention to detail
  • Ability to meet deadlines
  • Ability to perform under minimal supervision

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.