Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.

We are hiring a Manager, Pharmacy Operations Programs.

Reporting to the Senior Manager, Pharmacy Operations & Performance Analytics, the incumbent will act as a liaison between the Pharmacy Operations Team and various internal and external contacts. This role includes the communication, management, and execution of new Pharmacy initiatives. This role supports the field Operations Team and acts as a liaison between Central Office departments, Store Teams and external stakeholders.

What You’ll Do:

· Assist in the delivery of Pharmacy related initiatives that support Pharmacy Operations, workflow, or performance.

· Work with Central Office stakeholders to ensure operational excellence is adhered to with the introduction of new and updated initiatives that meet Pharmacy workflow standards

· Support the development, maintenance, and execution of initiatives to continue to drive Pharmacy business

· Liase and work collaboratively with other internal teams representing national Pharmacy operations

· Responsible for regional and store level communication with respect to various Pharmacy activities

· Support field Operations Teams with the implementation of national Pharmacy programs.

· Assist with monitoring individual store compliance with Pharmacy standards through analysis of Pharmacy reports, and follow-up with District Managers and Pharmacy Operations Specialists on non-compliant stores

· Liaise with finance to ensure any ad-hoc invoices are processed in a timely manner

· Resolve all enterprise Pharmacy store inquiries in a timely manner through providing support to stores and obtaining feedback from other internal contacts as needed to resolve issues or concerns

· Other projects and duties, as identified and assigned

· Travel may be required on occasion

Skills

· 3-5 years’ experience working in community Pharmacy setting; Registered Technician considered an asset

· Understanding of Shoppers Drug Mart Pharmacy Systems is an asset.

· Strong professional presence and presentation skills, including facilitation of meetings where excellent verbal, presentation and written communication skills is a must

· Delivers results in a high-pressure environment with the ability to set priorities and meet challenging deadlines

· Intermediate to advance user of Microsoft Office product suite including Word, Excel and PowerPoint

· Exceptional project and change management skills; able to work in a fast-paced environment

· Strong interpersonal skills with demonstrated ability in leading and contributing to cross-functional Teams; excellent skills in leading without authority and managing through influence

· Ability to manage difficult situations and resolve conflicts amongst stakeholders with varying opinions

· Quick learner: ability to rapidly assimilate new concepts and idea and willingness to learn

· Self-starter: demonstrated initiative and ability to manage multiple priorities and deadlines

· Strong methodological, quantitative, and analytical skills

· Ambition to grow and develop professionally

· University or College Degree

· Intermediate to advance user of Microsoft Office product suite including Word, Excel and PowerPoint

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.