Claims Adjuster Casualty – Rotterdam

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

About the role

What you need to know:

The role of Complex Claims Adjuster is a dynamic and exciting position in an international environment. Working within the casualty claims team you will be part of a highly motivated and experienced claims team, based in our office which is located in the Rivium in Capelle aan den IJssel. The team handles claims for all products in the casualty range, like product liability, employer’s liability and product recall. Claims will be mainly bodily injury claims and material damages.

Functional Responsibilities:

As a Complex Claims Adjuster you will contribute to our success by a timely, accurate and customer focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense, providing a high standard of customer service. On a day-to-day basis you will be: 

• Handling complex casualty claims: Gathering relevant information, determine coverage, assessing liability and quantum analysis.
• Engaging, monitoring and managing experts and lawyers where necessary.
• Effectively communicating with internal stakeholders and brokers, (medical) experts, clients, lawyers, victims or their legal representative.
• Working with underwriters turning claims experience into improved products .
• Adhering to compliance and claims guidelines and playing an exemplary role towards other team members.

• Ensuring adherence to best practice procedures for casualty complex claims, consistent with global best practice.

What we are looking for

We are looking for a professional who is passionate about working in a dynamic, international environment within the world’s leading companies. You are a hands-on person with an open and critical mind, client focused and you know how to work efficiently. You are also a team player who attributes to a nice and enthusiastic work atmosphere. We value a diverse background of experience, culture, and thought.

Requirements:

• Experience with handling and settling casualty claims, including engaging, monitoring, and managing experts/lawyers and adjusting/taking control where necessary is a plus
• Fluency in Dutch. Knowledge of the English language is a plus
• Legal degree in Dutch civil law
• Good analytical skills
• Commitment to service-quality & performing on a ‘first time right’-base
• Ability to contribute effectively within a team environment
• Strong communication skills, both written & verbal

Offer

AIG offers a competitive primary and secondary benefit package based on experience and function level accompanied with other advantages like global career opportunities and extensive training and personal development programs.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

Functional Area:

CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Europe S.A. (Netherlands branch)