POSITION:           Ticket Seller

DEPARTMENT:  Box Office

REPORTS TO:     Assistant Box Office Manager

FLSA STATUS:     Part-Time Hourly, Non-Exempt

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Ticket Seller for ASM Global/Pinnacle Bank Arena. The Ticket Seller is responsible for tickets sales for shows or events by performing the following duties. 

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

• Opens and or closes ticket window as required.
• Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
• Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
• Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold; balances sales and change bank and submits cash to Box Office supervisor or manager for audit.
• Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
• Demonstrates excellent customer service skills; responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance. 
• Efficiently and courteously answers questions concerning prices, seating and events. Gives information concerning coming attractions.
• Files various records and reports. Performs related clerical work as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience        

• High school diploma or general education degree (GED)
• 1 to 3 months related experience and/or training. Box office or guest services background preferred
• Or equivalent combination of education and experience

Skills and Abilities

• Demonstrates excellent customer service skills
• Ability to work with minimum supervision
• Physical ability to use hands to handle and count coins and currency
• Close vision ability
• Ability to work flexible hours including daytime, evening, weekends, and holidays

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.