At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is seeking an effective Network Operations Center Analyst with event management, operations center, systems monitoring and/or problem resolution experience to contribute toward the success of our technology initiatives.

About the team:
The Mainframe Operations team monitors all Mainframe Operating systems, network connections, daily mainframe batch processing providing 24/7/365 on-site support. Responsible for batch processing and CICS availability SLA’s. Mainframe Operations has enterprise accountability for every Mainframe Application - including but not limited to - Hogan, ICS, ACH, Trust, and Mortgage.

Responsibilities

• Constantly monitor Mainframe MVS operation system LPARs activity via console messages, logs and network management system and report system abnormalities and issues are resolved or escalated properly and/or out of balances to management immediately.

• Develops and reviews Knowledge Management documentation for accuracy, may participate in training peers on all operational functions with the direction of supervision.

• Create, update, resolve all incidents via the corporate ServiceNow Tool and take the corrective action as defined in operating procedures.

• Assists with implementing monthly/quarterly application releases as well as mainframe hardware upgrades and maintenance.

• Monitor high priority incidents, alerts, significant changes and escalate for awareness.

• Provides support for enterprise-wide production and test environments.

• Support application developers through development (DEV) integration (IT) and user acceptance testing (UAT) and Bank Acquisition’s provide support during testing and timeline activities.

• Monitor over 100 mainframe and distributed applications in the test environment.

• Knowledge of software desktop applications such as Outlook, Explorer, Excel, Word, Access, and PowerPoint.

• Manages production systems to ensure efficient and effective processing.

• Works with technical support groups to implement new hardware, software, and application technologies.

• Analyzes Network Operations Center application and system events using appropriate test structures and related diagnostics.

• Analyzes system errors and takes corrective action.

• Analyzes and manipulates processing schedules in accordance to established procedures and service level expectations.

• Interprets and applies the policies, procedures, and precedent cases related to the services offered through the Network Operations Center

• Defines and communicates general, technical, and operational policies, procedures, and best practices.

• Examines and documents Network Operations Center standards, policies, and procedures.

• Be able to read, interpret, and perform JCL overrides.

Working Hours: Saturday - Tuesday 21:00 to 07:30 CST (10% Shift Premium). This is a graveyard shift and must have experience working nights or willing to quickly adapt working hours. Occasional overtime may be required. 
 

This is a hybrid role based out of one of our below locations - Saint Paul, MN, and Gresham, OR.(Team members who are in a hybrid role typically spend three days a week at a U.S. Bank location, while having flexibility on their work location for the other working days.)  

Basic Qualifications:

• At minimum, an associate degree or equivalent work experience 

• At least 2 years of experience with a data center operating environment, day-to-day operational requirements, and the operation of production systems and equipment.  

Preferred Skills/Experience

• Working knowledge in:  JCL (Job Control Language),  HMC & System IPL’s, TSO, MVS, JES & Automation tools (Ansible, Jenkins & AAI ), Scheduling tools such as CA7,  IBM Mainframe,  Ticketing system such as ServiceNow, Computer operations, Hardware infrastructure,  IT systems management, Operations/Automation experience, i.e., Ansible, Jenkins

• Ability to communicate problems in a clear, concise and technical manner, to follow through on detail, analyze and solve operating problems and be sufficiently flexible and resourceful to perform in sometimes stressful situations.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.  

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $33.56 - $44.76 - $49.24

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.