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Job Description:

MAIN RESPONSIBILITIES:

• Manage Team Performance: Oversee the performance of all FTS GSC Analysts within the assigned scope, which may include specific countries, regions, or areas. Responsibilities include:
  • Converting PR to PO for both SAP and Legacy systems and troubleshooting PR to PO issues.
  • Monitoring open POs, including manual POA.
  • Following up on open orders (delays, expeditions).
  • Coordinating PO deliveries and vendor interactions.
  • Managing PO changes related to quantities and delivery dates.
• Productivity Targets: Ensure the team meets the daily productivity targets set by the FTS GSC Process Leaders.
• Escalation Point: Act as the first point of escalation to resolve issues that the team cannot handle.
• Procedure Compliance: Follow clearly defined procedures under general guidance within FTS areas.
• Compliance and Controls: Ensure adherence to internal Forecast To Schedule business rules and SOX controls.
• Support Process Leaders: Assist FTS GSC Process Leaders with changes in the buying process or sourcing policy due to automation, improvement projects, global deployment, or audit recommendations.
• Administrative Functions: Handle administrative tasks related to managing people, such as leave management, coaching, career development, etc.
• Coordination: Work with FTS GSC Process Leaders to review and update FTS SOPs in alignment with GSC standards, update onboarding procedures, and report all metrics (SLA's/KPI's/Operational) for the assigned countries.
• Deployment Focal Point: Act as the focal point for any new deployments in the area of expertise (e.g., SAP deployment).
• Additional Tasks: Perform other tasks as assigned by the FTS GSC Process Leaders.
• Order Discrepancies: Assist with resolving order discrepancies and communicate relevant information across different business units.
• Stakeholder Communication: Communicate effectively with internal and external stakeholders.

REQUIREMENTS:

• Education: Bachelor’s degree in Business, Engineering, Finance, or related fields.
• Experience: 3-5 years of experience in FTS transactional activities.
• Communication Skills: Excellent communication skills, fluent in English.
• Customer Service: Highly customer service and quality-oriented mindset.
• Analytical Skills: Proficient research, analytical, and problem-solving skills.
• Improvement Mindset: Continuous improvement mindset.
• Sourcing Knowledge: Knowledge of FTS principles.
• Technical Skills: Proficient in using MS Office tools.
• Workload Management: Structured approach to effectively and efficiently planning own workload.
• Team Orientation: Team-oriented person with attention to detail and experience in managing a team of 5-15 subordinates.
• ERP/SAP Proficiency: Proficient in using ERP/SAP, Sourcing Tools, and Applications.

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