Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is committed to the principle of equal employment opportunity. CVS Health prohibits discrimination and/or harassment against persons on the basis of race, ethnicity, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law.

Primary Job Duties & Responsibilities:

As a Client and Colleague Support Supervisor, you will be responsible for providing daily leadership, management and guidance to the Client and Colleague Support staff. As the Supervisor, you are responsible for ensuring superior service for our client and colleagues by providing information, feedback and coaching to agents. The Supervisor will also support client SLA standards by holding teams accountable for results as well as flawless execution of all required tasks, programs, and associated performance metrics. The Supervisor will also create and support a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies, and values as well as state, federal and regulatory requirements.

Required Qualifications

• 2+ years working experience in a role leading, coaching, and developing teams
• 1+ years working experience including strong proficiency with Microsoft, Excel, and Word, including knowledge of Access and Power Point
• 1+ years working in a call center environment
• Ability to work hybrid out of the Plantation, FL or Woonsocket, RI locations
• The ability to lead diverse work groups in a highly professional and specialized work environment
• Must be able to communicate effectively with all levels and prepare effective written documents
• Expert level leadership skills and the ability to set high standards of performance and coach colleagues to continued success
• Ability to assess talent, manage people and motivate others
• Strong interpersonal and relationship building skills
• Excellent oral and written communication skills
• Ability to work in structured, fast paced environment
• Analytical skills
• Ability to manage multiple priorities simultaneously

Preferred Qualifications

• Experience in call center technologies/applications
• Associate Degree

Education

High School Diploma or General Equivalent Development (GED)

Pay Range

The typical pay range for this role is:

$43,888.00 - $93,574.80

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 10/28/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.