Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Enterprise Systems Monitoring Tools
Good to have skills : Shell Scripting
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels, ensuring smooth operations and resolving any issues that arise. Roles & Responsibilities: - Support monitoring and Orchestration of internal Navisite tools for cloud /platform management - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Provide ongoing technical support and maintenance for production and development systems and software products. - Configure services on various platforms and implement technology at the operating system-level. - Troubleshoot at both basic and intermediate levels to ensure smooth operations. - Collaborate with team members to actively participate in discussions and contribute to finding solutions. - Resolve work-related problems by analyzing issues and implementing effective solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Systems Monitoring Tools. - Good To Have Skills: Experience with Shell Scripting. - Must have Strong Puppet Administration and Development experience. - Strong experience in scripting language (Python, PowerShell, Shell etc.) - Must have working knowledge of Linux Operating System - Should have good knowledge to any monitoring tools like Check MK, Zabbix , Spectrum etc. - Proficient with version control systems like GitHub etc. - Ability to document and troubleshoot errors. - Analytical mind and problem-solving aptitude - Working knowledge of OS like Linux/Unix or Window - Experience managing large-scale infrastructures in production environments with multiple servers or clusters. - Strong understanding of system monitoring tools and their functionalities. - Experience in configuring and managing enterprise systems monitoring tools. - Knowledge of shell scripting to automate tasks and enhance system monitoring capabilities. Additional Information: - The candidate should have a minimum of 3 years of experience in Enterprise Systems Monitoring Tools. - This position is based at our Gurugram office. - A 15 years full time education is required.

15 years full time education

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