• Maintaining services once they are live by measuring and monitoring availability, latency and overall system health. 
• Evolving systems to improve reliability and velocity. 
• Practicing sustainable incident response, through delivery of incident response playbooks & automated recovery mechanisms. 
• Running continuous Improvement activities that improve service availability, recovery, efficiency & performance. 
• Familiar with ITIL framework to track and manage production incidents, Problems, Changes and service requests. 
   

Must have:

• Linux system administration. 
• Scripting and automation. 
• Web server administration (e.g. Apache / NGIX / Jetty etc). 
• Cloud technologies (AWS/Azure) 
• SQL skills  
• Critical thinker and a problem solver 
• API & Microservices Integration 

​Nice to have:

• Docker and related technologies (ECR, etc.). 
• Production Support experience
• Experienced production support resource who is well versed with incident, problem, change and request management. 
• AWS Cloud based web frontend application; java based microservices/APIs support experience 
• Working knowledge of Service Management tools such as ServiceNow, Remedy 
• Monitoring & logging - preferably Cloud watch, Splunk and AppDynamics 
• PostgreSQL Document (JSON) based Database Query and Update Skills 
• Working knowledge of AWS Services Like ECS Cluster, ALB, ASG, ECS, EFS, S3, CloudWatch, Cloud Trail, Dynamo DB etc. 
• Basic Working knowledge of Docker, Kubernetes or other Containers 
• Working knowledge of Jenkins jobs for CI CD Pipelines 
• General SSL certificates knowledge and java key stores 
• Well versed with compliance activities for cloud-based applications such as Disaster Recovery, Application and Database Backup and and Restore, Capacity Management Plans  
• Experienced in supporting projects for go-live implementation, deployments, operational readiness activities (handover, change management, documentation review, release management)  
   

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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