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All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

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Closing Date:

12/27/2025

Type of Position:

Clinical Staff - Medical Ancillary Support

Job Type:

RegularDay Shift (United States of America)No

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
 

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
 

For general application assistance or if you have questions about a job posting, please contact Human Resources at [email protected].

Department:

REP | West Business Office

Department's Website:

Summary of Job Duties:

The primary purpose of this position is to answer incoming calls into the center calls and return calls of patients that left a voicemail. Obtain patient date of birth to search for correct patient, verify address and phone number (update as needed). Schedule appointments as requested for the patient. Transfer calls to the appropriate locations as requested. Return voicemail calls, create staff messages for unsuccessful call backs, nursing messages, and referral messages. Additionally, this position is responsible to complete work queues in a timely manner. Quarterly completion of recalls for Well Child appointments. Also, this position is required to back up front desk duties to ensure coverage. Other duties as assigned. Front Desk Duties: Sign in and check in every patient as Arrived in Epic, maintain timely patient flow through clinic, verify insurance information via Epic or websites, interview patients and key patient demographic information via the phone or patients presenting at the clinic, obtain updated Benefit assignment and consent forms annually, provide Share and Proxy forms for signature, ensure insurance is active and we are the PCP e. Complete MSPQ as prompted, take payments on accounts as required, check patient account balances when requested, balance daily cash drawer and prepare deposit, complete all assigned Workqueues

Work Hours: Monday – Friday 8:15 – 5:15
Close clinic for backup front desk duties

Qualifications:

Additional Information:

Key Responsibilities:

• Answer incoming calls and return patient voicemails promptly.

• Obtain and verify patient demographics, including date of birth, address, and phone number.

• Schedule patient appointments as requested.

• Transfer calls to appropriate departments.

• Manage work queues efficiently.

• Complete quarterly recalls for Well Child appointments.

• Backup front desk duties to ensure continuous coverage.

• Verify insurance and update patient information.

• Collect payments and balance cash drawer.

• Prepare deposits and manage daily transactions.

• Perform other duties as assigned.

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

ResumeProof of Veteran Status

Special Instructions to Applicants:

Please contact [email protected] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity.  The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law. 

Constant Physical Activity:

Hearing, N/A, Repetitive Motion, Sitting

Frequent Physical Activity:

Hearing, N/A, Reaching, Talking

Occasional Physical Activity:

N/A

Benefits Eligible:

Yes