Responsibilities:

• Partner strategically with assigned internal clients (i.e. stakeholder, sponsor) to support medium to complex short- and long-term projects, simultaneously.   

• Identify and execute appropriate communication methods to provide the appropriate stakeholders with the status of projects. Consistently and accurately review and maintain documentation to identify, evaluate, scope, plan, monitor, and follow up on active projects.   

• Continually identify, assess, monitor, and communicate the issues and risks of a project/activity to the appropriate stakeholder.   

• Operate in a self-directed manner, identifying and addressing risk mitigation, process improvement, and support needs affecting the successful delivery of project.   

• Generate and execute project plans. Revise as appropriate to meet changing needs and requirements. Recognize the risk and determine the appropriate corrective action to ensure projects are delivered on time and within budget and scope. Monitor issues and risk response plan.    

• Create and maintain project documentation. Working with leadership and other team members, develop best practices and tools for project execution and management.  o Identify and track project issues, providing regular status updates within the project team until resolved.    

• Complete assigned projects effectively and efficiently; and maintain a high level of proficiency by delivering high quality work on time; review own work and the work of others prior to completion.  

• Provide ongoing project support, oversight, and process adherence for assigned projects.   

• Provide effective guidance to employees and/or team members through planning appropriate resources, communicating performance expectations. Effectively delegate to and leverage project team members to help meet business objectives. Communicate performance expectations, provide real-time project feedback, coaching, training, developing, and providing career growth activities   

• Serve as a Career Advisor to Senior Associate & Coordinator levels o Prepare and present team and individual performance analysis and feedback  

• Facilitate change management planning and support the rollout of new projects and programs  o Work to provide analysis, development and documentation of improvement opportunities; this may include implementation and training components   

• Provide oversight and advocacy for the effective efficient use of internal systems.    

• Performs other duties as assigned     

Required Qualifications:

EDUCATION   

• Bachelor’s degree in business related area or equivalent experience 

TECHNICAL/SOFT SKILLS (Required)   

• Advanced Microsoft Office skills  

• Demonstrated experience with project management software, specifically those applications supported by the firm    

• Ability to adapt to technology changes  

• Strong verbal, written and interpersonal communication skills  

• Ability to manage multiple project priorities  

• Strong organization, prioritization, time management skills, and attention to detail   

EXPERIENCE   

• Minimum of 5 years working in project/operations area with the ability to effectively manage multiple projects with moderate to high risk   

• Minimum of 3 years experience working with management level individuals, preferably within a mid to large size firm(s) or other professional services experience.  

• Previous experience in managing others in a team environment  

• Experience in navigating in a matrix reporting environment solving/resolving complex issues   

LEADERSHIP SKILLS (Required)   

• Required to effectively communicate across all levels; knows audience and adapts appropriately, effective facilitation/presentation skills and strong listening skills.   

• Process analysis, project management skills and the ability to work in a collaborative team  

• Ability to demonstrate strong organization and time management skills; ability to effectively prioritize and execute multiple tasks in a highpressure environment as required.   

• Exercise professional judgement in managing confidential or sensitive information.  

• Ability to demonstrate strong attention to detail.   

• Ability to work autonomously and exhibit a professional demeanor to internal clients; proactively manages expectations of internal clients.   

• Excellent interpersonal and influencing skills; works well with a variety of work styles, able to handle difficult conversations with members of team and create “win-win” solutions for those involved   

• Shows motivation and initiative to learn and grow beyond project work and shares knowledge with team and applies past experiences and lessons learned to new situations.   

• Continually enhances and builds upon knowledge base of the project in order to update and inform leadership as necessary   

• Ability to attract, lead, motivate, and retain a team  

• Ability to support and assist with change implementation assignments  

• Ability to train, mentor and provide guidance and feedback to other team members 

Preferred Qualifications: 

• Not required, but preferred: 

• PMP Certification   

• Change Management Specialist Certification  

• Certified Scrum Master