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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

DEPARTMENT DESCRIPTION

Salesforce Professional Services - Global Delivery Centre (GDC) focuses on delivering strategic engagements that define transformational opportunities and execution of change programs. We are the trusted delivery partner for Salesforce Professional Services that ensures end to end multi-cloud delivery capabilities across all salesforce technologies and scales with agility for successful customer outcomes!  We at GDC strive to foster growth & innovation and enable for Salesforce Professional Services with focus on performance, productivity & impact.

OVERVIEW OF THE ROLE

Salesforce is currently seeking multiple Technical Architects to join our Global Delivery Centre (GDC) team. The Technical Architect is responsible for successfully designing and leading the successful delivery of complex Salesforce solutions for our customers. These technologies include—but are not necessarily limited to Salesforce.com products and APIs, Apex/Visualforce, Lightning, mobile development technologies, and integration/ETL technologies.

You are both a big picture thinker and an in-depth problem solver, your knowledge and skills are both broad and deep. You take pride in designing systems that stand up to high volumes and won't fail at critical points. You have a good mix of technical and enterprise skills when it comes to architecting a solution. The solutions you design are built for the long term and will scale with the customer's growth plans seamlessly. You have validated experience integrating systems via APIs as well as a strong development background. 

YOUR IMPACT

• Collaborate with client stakeholders to define requirements, and deliverables, and set and handle expectations.

• Translate business requirements into well-architected solutions that best leverage the Salesforce platform.

• Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between client's current and desired end states.

• Provide oversight and governance of Salesforce projects.

• Follow and help define coding standards. Lead code reviews during projects to ensure quality and appropriate design patterns are followed.

• Handle the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation.

• Maintain a target billable utilization aligned to the role.

• Ability to understand a project and deep dive to debug issues.

• From time-to-time, the TA may be expected to partake in other pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept (POC) development with prospects.

• Liaise with Salesforce product teams to support client implementations.

• Travels to client sites for projects, estimated 50-75%

REQUIRED QUALIFICATIONS

• 9 years of CRM experience with a minimum of 6 years on the Salesforce platform.

• Expert-level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds.

• Understanding of systems architecture and ability to design scalable performance-driven solutions.

• Understanding of key design patterns and large data volume limitations and best practices.

• Understanding of data sharing and visibility considerations and how these play into platform architecture.

• Familiarity with platform authentication patterns (SAML, SSO, OAuth).

• Knowledge of data integration tools and experience integrating Salesforce with different business systems (ETL, CPQ, marketing automation, reporting, etc.).

• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies.

• Experience with platform security capabilities (TLS, SSL).

• Expert-level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable the achievement of the desired business outcomes.

• Strong background in the design/development of large web-based systems, or complete software product lifecycle exposure.

• Active Salesforce certifications or ability to achieve relevant certifications upon hire.

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

NOTE: By applying to the Technical Architect posting, recruiters and hiring managers across the organization hiring TAs will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities. 

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.