At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

Our Employees:  Are valued and empowered, collaborative and team-oriented, innovative in their approach, and passionate about their work. They are reliable, trustworthy, and open, with high integrity.  They value diversity, are inclusive, and are committed to a global mindset.

Position Summary: As the SLP Partner II for True Forward/True Up, you will handle the day-to-day organization and processing of True Forwards/True Ups, including quoting, booking, and updating databases. You will communicate the status of the True Forward/True Up to both internal F5 organizations (Sales, Channel, Customer Success) and external partners (distribution partners, VAR partners, Global Service Integrators)

In this position, you will serve as a subject matter expert for the TF/TU sales process, enhancing both operational and organizational productivity. You will handle TF/TU process exception requests on a case-by-case basis, providing guidance to Approvers on the feasibility and potential implications of each exception.

As an FCP program contact for the TF/TU operations, you will partner with the larger Global Programs team for additional efforts impacting FCP and any potential program-impacting efforts.

The ideal candidate should have extensive knowledge of F5 buying programs and be able to drive operational efficiency for the standard TF/TU processes and tracking while providing thorough assessments of complex exceptions. They should be comfortable interacting with all levels within the organization, including senior-level executives.

Attractions of the Job:

Are you a professional committed to closing deals while ensuring operational efficiency? Are you motivated by leading revenue-generating sales activities? Do you excel in cross-functional collaboration to drive improvements? If so, consider joining our highly skilled team dedicated to advancing F5’s rapidly growing revenue initiative – the Flexible Consumption Program.

Primary Responsibilities: 

True Forward/True Up Processing & Management

• Responsible for quoting and booking True Forwards/True Ups on a timely basis.
• Drive awareness of the EOM/EOQ pipeline and high-visibility TF/TUs
• Improve and/or create new ways of tracking TF/TUs so that the status of each opportunity is available and reportable.
• Responsible for ongoing communication to TF/TU Sales Ops leaders regarding SLA, quoting volume, and any potential operational improvements.

Partnership with Customer Success

• Partner closely with Customer Success Managers, follow “ways of working” best practices and boundaries to ensure questions and tasks are owned/performed by the correct team.

TF/TU Deal Advising and Support

• Advise on end-to-end/up and downstream impacts of programmatic exception requests for TF/TU opportunities.
• Optimize processes to facilitate quicker and more proactive resolution of TF/TU exceptions through ongoing evaluation of workflows and identification of operational inefficiencies.
• Proactively include impacted departments on exception details and confirm their approval requirements.

Other Responsibilities:

• Perform other special projects and tasks as assigned by the VP of Sales Strategy & Operations.
• Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies

Knowledge, Skills, and Abilities: 

• Knowledge of sales operations activities/technology
• Strong leadership, organization, analytical, and execution skills
• Strong interpersonal skills and collaborative work style
• Self-motivated and driven by a desire to make an impact
• Demonstrate initiative and ability to advance projects while managing multiple initiatives and remaining results-oriented
• Navigate through and be productive in a complicated and fast-changing environment
• Effective at representing the user and business from a solid foundation of deep user understanding and knowledge of the business
• Experience resolving issues with higher levels of management
• Demonstrated ability to work with ambiguity and problem-solve to meet the needs of the business
• Strong business acumen and operations expertise in an evolving buying program.
• Critical thinking, the desire to continuously learn and improve, and comfort working in unfamiliar areas
• Strong written and oral communication skills, with the ability to articulate complex technology, calculation details and business opportunities clearly to varying audiences, both technical and non-technical

Qualifications:

• Bachelor's degree preferred or equivalent experience
• 2-3 years of focused sales operations experience or the equivalent experience would be preferred
• Functional knowledge of Microsoft Excel, including the ability to interpret formula outputs is preferred
• Knowledge of Salesforce.com from either a sales or administrator perspective is preferred
• Knowledge of configuration, pricing, and quoting processes preferred 

Physical Demands and Work Environment: 

• Duties are performed in a normal office environment while sitting at a desk or computer table.  Duties require utilizing a computer, communicating over the telephone, and reading printed material.
• Duties may require being on call periodically and working outside normal hours (evenings and weekends).
• Duties may require the ability to travel via automobile or airplane, approximately 10% of the time spent traveling.

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The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.