JOB DESCRIPTION:

MAIN PURPOSE OF THE ROLE

Provide accurate and timely technical information, advice, and assistance regarding the organization's
products and services before, during, and after a transaction to maintain and improve the organization's
customer relationships.

MAIN RESPONSIBILITIES
• Communicate with customers and clients (via email, phone, or online discussion boards) to answer their
enquiries, understand their technical question, assess their needs, and suggest or promote alternative
products or services (for example IT hardware and software products, financial services, health services).
• Apply established procedures or develop new solutions to solve technical problems through case
management and follow-up on the status of outstanding cases.
• Use databases or other computerized systems to maintain up-to-date customer records, to track the
volume, content and outcomes of enquiries received, and to access information, checklists, scripts,
guidelines, and other materials for responding to the customer’s enquiry.

QUALIFICATIONS
Education

Education Level Major/Field of Study or Equivalent
Associates Degree (± 13
years)

Experience/Background
Experience Experience Details
Minimum 1 year

     

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

     

JOB FAMILY:

Support Services

     

DIVISION:

CRM Cardiac Rhythm Management

        

LOCATION:

Italy > Milan : Viale Edison 110, Edison Park Centre

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 75 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Not Applicable