The Travel Insurance Specialist is the point of contact for travel insurance related inquires. The role incorporates email and phone correspondence with insurance holders, who will be traveling abroad. The specialist needs to know the policy well and to be able to communicate clearly and concisely in both written and verbal form. The role also involves managing the process of handling travel insurance claims, ensuring a final decision compliant to internal company procedures. The role incorporates investigating the circumstances around an accident, making decisions about coverage, while simultaneously liaising with different stakeholders. Previous insurance experience is not required. Extensive internal trainings ensure we internally build and develop a next generation of insurance experts.
 

Responsibilities:

• Handling general queries regarding a specific insurance product through incoming and outgoing emails and phone calls.

• Taking pro-active steps to effectively meet customer expectations by demonstrating high quality, professionalism, and accuracy.

• Handling and settling insurance claims as per internal company procedures.

• Investigating the details around the claim by identifying and requesting relevant information from various parties.

• Managing general administrative duties.

• Working closely with the other departments to ensure high customer satisfaction.

• Fostering a culture of cooperation between team members to ensure high professional standards and positive atmosphere.

Required knowledge:

• Excellent knowledge of both Dutch and English language – C1.

• Strong communication skills, both verbal and written.

• Ability to work independently, organize and prioritize own tasks effectively.

• Team-work capabilities – knowledge sharing, providing/seeking guidance and advice when needed. 

• General computer literacy – MS Office.

• Work experience customer service will be considered as an advantage

• Fresh graduates are encouraged to apply

Benefits:
We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

• Career Counselling

• Additional paid time off

• Flexible home office policy

• Flexible benefits

• Luxury health & dental insurance

• Life insurance

• Food vouchers

• Fuel card/Public transport card

• Multisport cards

• Employee Assistance Program

• Bonuses for special occasions

• Options to buy shares

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.