About Logixboard:
Logixboard is a white-labeled customer experience software that is transforming how the $2 trillion freight forwarding industry operates. In a highly competitive and technologically antiquated industry undergoing rapid digitalization, we are providing freight forwarders with the only white-labeled and integrated customer experience software available to the market today. Our software enables freight forwarders to deliver world-class digital experience to their customers, which propels them far ahead of their competition and dramatically increases customer retention and sales. Our customers absolutely love our platform, and we're experiencing tremendous growth both in new customers and in funding, with over $50 million in capital raised to date.
About the role:
Logixboard aims to provide logistic services providers and their customers with the best information available so that they can answer critical supply chain questions. With information residing in a variety of systems and operational files, it can be hard to get answers to questions such as: when will my cargo ship, when will my cargo arrive at its final destination, and are there any delays that can be managed/mitigated? To help answer these questions, Logixboard integrates with best in class Freight, Transportation, and Warehouse Management Systems to tie together disparate parts of the job and simplify the process to get to important business questions answered.
As a Customer Enablement Specialist at Logixboard, you will be responsible for identifying, developing, and executing programs that drive customer success through education, training, and content creation. You’ll partner closely with Customer Success, Product, and Marketing teams to create a cohesive enablement experience that ensures our customers can confidently leverage Logixboard to meet their goals.
About you:
You are a self-starter and problem solver with strong project management skills, allowing you to juggle a lot of initiatives at once. Your strong verbal and written communication means you can translate complex technical information into simple-to-understand content. You have a strong sense of customer empathy and can translate customer needs into programs at scale to meet the needs of diverse customer segments. You enjoy developing, organizing, and promoting a variety of content to educate and empower customers to reach their goals. You’re an avid collaborator who enjoys partnering with cross-functional teams to identify ways to improve our overall customer experience.
At Logixboard, we believe that people come first and we are committed to building teams that represent a variety of backgrounds, perspectives and skills. We highly encourage under-represented and traditionally marginalized communities to apply. Together, we will create and maintain working and learning environments that are inclusive, equitable and welcoming. If you require assistance or accommodations in the application or interview process, please contact
[email protected].