The Operations Strategy - Process Engineering team plays a critical role in driving operational excellence and business transformation across the organization. As an intern on this team, you’ll be joining a high-impact group that bridges legacy operations with our forward-looking digital vision — ensuring efficiency, quality improvement, and scalable transformation. You will be working to improve process performance within our current operational and technological environment. You will support Kapitus' modernization by collaborating with product and data teams to gain process insights for strategic decisions and digital transformation.

What You’ll Do:

Process Repository Development Project

• Map current process flows for a department or function.
• Add supplementary metadata (e.g., key metrics, IT systems used, risk ratings).
• Develop an approach to objectively assess the maturity of each process.

• A centralized process repository that can be scaled enterprise-wide.
• A standardized process maturity framework.

Task Mining in Underwriting

• Collaborate with the underwriting efficiency team to define key process themes.
• Analyze data to identify patterns, inefficiencies, and automation opportunities.
• Synthesize insights to propose process improvements.
• Report detailing granular task patterns and suggested optimizations.
• Visualization of workflows for executive and team-level use.

What We Are Looking For:

• Strong proficiency in data analysis (Excel, Python, or R)
• Familiarity with process mapping tools or techniques (e.g., BPMN, Visio, Lucidchart)
• Demonstrated ability in systematic problem-solving and critical thinking
• Clear written and verbal communication
• Collaborative mindset and comfort working cross-functionally
• Exposure to process improvement frameworks (Lean, Six Sigma)
• Experience with task/process mining software (e.g., Celonis, UIPath Process Mining) is a plus but not required

Company Mission:

At Kapitus, we strive to empower every business to succeed by providing the best financing options – when they need it and how they need it. Whether we are working with a business directly or through a strategic partner, we will work diligently to provide the most convenient, cost- effective and appropriate financing solution for a business’s needs. We promise to keep the best interests of our clients at the center of the financing process by operating with transparency, fairness, and integrity. We will continue to empower small businesses to make educated financial decisions, as we have since our inception in 2006.

About Us: Kapitus is one of the most reliable and respected names in small business financing. As both a direct lender and a marketplace built with a trusted network of lending partners, we are able to provide small businesses the financing they need, when and how it is needed.

We’ve spent the past 15 years building a culture that makes us excited to come to work in the morning. Our company is fast paced, teammates need to be self-directed and have an internal motivation to do the right thing, even when the right thing takes a lot of hard work.

We show our teammates our appreciation by offering great benefits, competitive pay, and solid opportunity for growth.

Consideration will be given to qualified remote candidates residing in states where Kapitus and/or one of its subsidiaries has an established physical presence.