Event Programmer

Posted:
9/4/2024, 7:13:42 AM

Location(s):
New Mexico, United States ⋅ Nebraska, United States ⋅ Alabama, United States ⋅ Louisiana, United States ⋅ Oklahoma, United States ⋅ Texas, United States ⋅ Mississippi, United States

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Software Engineering

Job Summary:

JOB DESCRIPTION – Event Programmer

Location: Remote

Division: Ticketmaster US

Line Manager: Event Support Manager

THE TEAM

The Field Operations team builds and maintains relationships with various clients to understand the essentials of their business practice, ensure their business objectives are met and clients are able to utilize the various Ticketmaster products/platforms.

THE JOB

As part of the Event Management team, you will support Ticketmaster clients in all their event management needs.  This includes building events and making updates to events based on work requests from clients.

WHAT YOU WILL BE DOING

This position involves collecting, reviewing, and inputting accurate data into Ticketmaster Host system following procedural best practices and established standards, then verifying the output. The tool knowledge set for the position includes Host and Host applications, EventPro, EMT and TM1 suite products.

  • Meet and exceed Event Management service level agreements
  • Accurately input event data into Ticketmaster Host system and identify and resolve event related errors
  • Work with clients, promoters, and internal departments such as marketing, accounting, customer service, event operations and support and client support, when creating events and distributing information regarding those events
  • Establish and develop relationships with assigned clients
  • On-Call schedule rotation amongst the team; after hour, weekend and holiday client support responsibilities
  • From time to time, will be responsible for other duties as assigned by, but not limited to, Senior Event Specialist, the EM Manager, or the Regional Director of Event Management

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)

  • 1-3 years’ experience with the Ticketmaster System, or related field experience, with some exposure and knowledge of the Ticketmaster system
  • Service oriented, with strong organizational and communication skills
  • Able to successfully handle multiple priorities
  • Certain degree of creativity, latitude, and problem solving is required
  • Box Office experience a plus
  • Overall awareness of the entertainment business is important
  • Knowledge of how TM departments impact on one another, and on outside clients is a plus
  • Must have the ability to accommodate a flexible schedule including some Saturdays, evenings, and holidays
  • Excellent written and oral communication skills, good organizational skills, and attention to detail
  • Must be computer literate with excellent data entry skills
  • H. S. diploma or equivalent required. BA/BS degree is preferred

LIFE AT TICKETMASTER 

 

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.  

 

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.   

 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. 

 

Our work is guided by our values: 

 

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. 

 

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team 

 

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent 

 

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive 

 

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE

We’re fans who help fans everywhere get into the live events they love.  A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

Live Nation Entertainment

Website: https://www.livenationentertainment.com/

Headquarter Location: Beverly Hills, California, United States

Employee Count: 10001+

Year Founded: 1996

IPO Status: Public

Last Funding Type: Post-IPO Debt

Industries: Concerts ⋅ Event Promotion ⋅ Events ⋅ Media and Entertainment ⋅ Ticketing