At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

Job Description:

Manager, ServiceNow Application Delivery

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there’s no place like home, and that’s why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as a Manager, ServiceNow Application Delivery.  Being a part of something this great, starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer delivering unparalleled care, we need a Manager, ServiceNow Application Delivery with commitment and compassion. Are you one of them? If so, apply today!

Why Join the Elara Caring mission?

• Work in a collaborative environment.
• Be rewarded with a unique opportunity to make a difference
• Competitive compensation package
• Tuition reimbursement for full-time staff and continuing education opportunities for all employees at no cost
• Opportunities for advancement
• Comprehensive insurance plans for medical, dental, and vision benefits
• 401(K) with employer match
• Paid time off, paid holidays, family, and pet bereavement
• Pet insurance

As a Manager, ServiceNow Application Delivery, you’ll contribute to our success in the following ways:

• Serves as Subject Matter Expert (SME) in ServiceNow application delivery.
• Manages, supports, and communicates releases and cloning schedules for the ServiceNow platform.
• Is POC for demands into the ServiceNow platform and owner of application roadmaps.
• Monitors team SLAs and support project teams through implementation of new application features.
• Mentors development and system administrators new to the ServiceNow platform.
• Provides oversight of professional services implementation resources and delivered solutions.
• Participates in the ongoing requirements gathering, design, build, testing, and deployment of new functionality.
• Oversees system administration functions including business process configuration, analysis of all data issues resulting from interface upload errors or incorrect data transmission from or to external vendors.
• Researches and resolves problems, unexpected results, or process flaws; perform scheduled activities; recommend solutions or alternate methods to meet requirements.
• Works closely with Elara Caring business partners and technical teams to provide ongoing support.
• Leads testing and data validation and ensures that business process mapping, and overall system performance is aligned with organizational objectives.

What is Required?

• Bachelor’s Degree in Computer Science, Business Administration or related technical field
• 5+ years experience in IT or related field
• 3+  years Supervisory experience
• 3+ years experience performing day to day management of ServiceNow administration, multiple projects and development support
• Experience with ServiceNow HRSD and App Engine is preferred
• ServiceNow Certified Administrator (CSA) is preferred.

You will report to the Director, Corporate Solutions. 

This is not a comprehensive list of all job responsibilities; a full job description will be provided.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We value the unique skills of veterans and military spouses. We encourage applications from military veterans and their families.

Elara Caring provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age (40 and older), national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, protected veteran status, or any other basis prohibited under applicable federal, state or local law.  

Elara Caring participates in E-Verify and we will provide the Federal Government with your Form I-9 information to confirm that you are authorized to work in the United States. Employers like Elara Caring can only use E-Verify once you have accepted the job offer and completed the Form I-9.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by reaching out to [email protected].