The Cloud Systems Engineer II is accountable for the delivery of LexisNexis Legal & Professional GTO/RETS services supporting an application portfolio (Lexis and Lexis Plus) and other services within the New Lexis Platform. The Cloud Systems Engineer II is responsible for the service availability, quality, performance and cost of the portfolio.   

Reed Elsevier Global Divisions (LexisNexis Group, Elsevier Science, Reed Business Information, and Reed Exhibition) are all poised to implement products and enterprise systems that embrace Web frameworks, collaborative computing infrastructures, and industry best practices. The Cloud Systems Engineer II position is of major importance within this business climate.

QUALIFICATIONS:

• A Bachelor's degree (Information Systems, Computer Science/Engineering)
• Minimum 5-10 years experience in IT industry or related field
• Knowledgeable in of Cloud services and technologies and implementation (AWS, Kubernetes and Azure and others).
• Knowledgeable and ability to interpret and corelate issues using Cloud application performance monitoring and logigng tools (Splunk, New Relic, Datadog and alike)
• Knowledgeable in Continuous Integration / Continuous Delivery - CI/CD tools (Jenkins, Artifactory and alike)
• Ability to create a simple automation of routinary tasks. 
• Experience in JAVA middleware and web server concepts and technologies.
• Solid grasp of network concepts, configuration, routing.
• Understanding of SAN and NAS technologies.
• Knowledge and understanding of database concepts including basic troubleshooting, high-availability, clustering and disaster recovery
• Knowledgeable with the management of virtual machines hosted on VMware ESX.
• Basic Unix/Linux, Windows, Database and Middleware troubleshooting and analysis required. (IIS, Active Directory, Server Utilization, Log and Volume Management, Authentication, Process control)
• Knowledgeable in GFS and Marklogic concept and troubleshooting
• Ability to develop expertise in the services supported.
• Solid interpersonal, proactive, teamwork, communication and follow up skills (verbal and written) required with different levels of hierarchy required.
• Ability to train lower level and new hire
• Ability to work independently as well as in teams
• Ability to monitor, define, analyze and resolve issues both effectively and efficiently in a high-pressure production environment.
• knowledgeable in project management and able to contribute in Strategic planning
• Technical certification in Cloud technologies or related field is a plus

ACCOUNTABILITIES:

• Responsible in working closely with All other teams across the Platform to lead in incident management in Production including Certification and Development environments to optimize performance and security on our infrastructure. Responsible for both maintaining site reliability and Service deployments of Business products. Facilitate service monitoring, application upgrades, building infrastructure enhancements, and managing ongoing tasks. 
• Create processes designed to measure system effectiveness and identify areas for improvement. Stay abreast of new technologies in the field and provide recommendations to organizational management on new solutions. Oversee the selection of orchestration tooling, as well as compliance audits and reporting. May be responsible for identifying, correcting, and enhancing important software tools. Seek ways to enhance systems operations, with a focus on automation and minimizing cost.
• 24/7/365 Site Operations supporting New Lexis Platform Applications (Cloud and On-Premise) including upcoming Services and Project that will be migrated to NLP. 
• Primary on call for any New Lexis Platform related incidents (PROD, CERT and DEV Environments)
  • Service Restoration
  • Real-time and proactive monitoring of logs and application performance
  • System Administration and Operations in Production
  • Incident and Change Management, Service Catalog / Service Task Fulfillment
• Responsible for Problem Management - Problem identification, predictability, prevention and detection that will help to improve Availability and Reliability of the application
• Status Reporting
• Build / Bake / Deployments and Releases in CERT and PROD Environment for New Lexis Platform Applications and Services in Minor, Major and Emergency Releases
• Adaptable in fast phase changing environment and new technologies. 
• Responsible for installation, maintenance, security, performance and tuning of New Lexis Platform and related software and services.
• Ensures close technical interchanges on Platform related issues with SRE, Application Developers, Shared Services and Operations personnel as necessary.
• Recommends and aids in the definition of New Lexis Platform strategies, policies, standards, and procedures which are consistent with the Company mission.
• Actively participates and often leads team meetings and activities.
• Responsible for research, risk assessment, design and validation of emerging and/or improved infrastructure technologies and services related to New Lexis Platform management.
• Follow security guidelines for the proper delegation of accounts and privileges.
• Participate in Continuous Improvements initiatives using Lean Six Sigma methodologies
• Actively participates in team meetings and activities.
• Build a solid, positive relationship with development, peers, colleagues and vendors.
• 3Rs - Respond, React, Resolve
• Other duties as assigned.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.