Job Location

Lifsey Building - Career Solutions

Job Summary:

The purpose of this position is to coordinate training and certification programs for Goodwill clients and employees to help ensure that the vocational and professional needs of the employees and clients are met. This position is responsible for promoting training programs in the community, recruiting participants, delivering training courses, tracking, reporting and measuring training results and sourcing and administering grant funded training programs.

The Training and Certification Programs Coordinator will promote a positive work environment that celebrates our vision, mission and core values in every action and interaction with team members, donors, customers, management and persons served.

Job Description

Essential Functions

• Represents and promotes Goodwill Industries in the community with a broad spectrum of organizations and individuals to include services providers, government agencies, educational institutions, employers, community leaders, community associations and potential clients.
• Communicates with Career Solutions staff, Human Resources, Retail and Donations departments and other staff members and managers to identify training needs of employees’ and clients’ development needs.
• Recommends new services/programs to continually meet employee, community and client needs.
• Coordinates with the Marketing department to develop and update training recruitment materials and update training information content on Goodwill’s website and Giving Matters.
• Coordinates events such as occupational training program orientation and train-the-trainer sessions.
• Partners with subject matter experts and key stakeholders to identify and implement relevant learning solutions for employees and clients.
• Researches and evaluates training software programs to automate the administrative functions of the training and certification programs.
• Works with staff to ensure compliance with organizational processes and grant agreements, including terms of grants, memorandums of understanding, letters or understanding and any program where Goodwill is reimbursed for services, completing grant closing packages, preparing reports and working with auditors as needed.
• Conducts job readiness training and provides digital literacy as needed.
• Coordinates and delivers soft skills training for employees and clients.
• Serves as a back-up instructor for forklift and other training programs as needed.
• Recommends new ways to conduct business to improve efficiency and reduce costs.
• Develops and maintains training schedule and calendar.
• Maintains training records and reports training outcomes and evaluations to management.
• Responds to and initiates inquiries and schedules interested participants in Goodwill’s training and certification programs.
• Communicates with credentialed training participants to obtain placement and other outcome information.
• Is knowledgeable of and ensures compliance with all company policies and procedures, as well as legal requirements, at all times.
• Demonstrates regular, reliable attendance, as defined in Goodwill’s attendance policy.
• Valid Driver’s License, Proof of Insurance and must be able to travel using their personal vehicle to assigned locations (mileage reimbursement).
• Performs other duties as assigned by management.

Minimum Qualifications

Required Skills

Education

• Bachelor’s degree with a major in business administration, adult education, rehabilitation services, human services or related field is required OR Associate’s degree and at least 3 years of related experience.

Experience

• Two plus years’ experience as a career counselor, job specialist, case manager, etc.
• Proven experience in adult instructional and learning theory and principles.

Knowledge/Skills

• Able to proficiently use Microsoft Word, Excel, Outlook, Internet and have the ability to learn new software as needed, such as Caseworthy.
• Able to market Goodwill services to employers, referral sources and potential clients.
• Demonstrated knowledge of vocational rehabilitation philosophies, procedures and practice.
• Strong written and oral communication skills including ability to be able to communicate effectively with internal and external customers.
• Able to coordinate and schedule multiple activities, projects and work schedules
• Able to learn new processes quickly and possess strong organizational skills.
• Strong customer service and interpersonal skills.
• Strong time-management skills and must be able to pay attention to detail.
• Able to establish and maintain contacts in the community.

Preferred Education / Experience / Knowledge & Skills / Certifications & License

• Bachelor's degree in adult education, rehabilitation services, human services or related field is preferred.
• Knowledge of competency assessment.
• Knowledge of best practices and standards in adult training.