Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. 

OPERATIONS 

The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day.

PORTO

Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals. 

THE ROLE

As part of the Delivery team within the Operations department, you will play a key role in strengthening our carrier commercial and financial capabilities, supporting cost efficiency analysis and value creation across our delivery network.

This role sits at the intersection of logistics, finance, and commercial strategy. You will work closely with internal stakeholders to ensure full visibility, control, and optimization of carrier-related costs, analyze carrier proposals and support contract negotiations and financial analysis.

Our team operates across three core pillars — data foundations, monitoring & reporting, and continuous improvement. In this role, you will contribute meaningfully across these areas, bringing strong analytical and business skills, while collaborating closely with teammates who also support these pillars.

As a Business Analyst, you will be responsible for developing and maintaining analytical models, reports and cost frameworks that support carrier commercial decision-making. You will transform complex cost and billing data into clear insights, ensuring decisions are supported by accurate data and transparent assumptions.