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We are looking for a Product Operations Specialist within the Customer Payments team to help us scale our operations in 50 countries and more to come.

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<gh-about-us>
<title>About us</title>

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<title>About the role</title>

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The Product Operations team is responsible for the day-to-day operation of the payment processing platform. This entails troubleshooting issues and managing escalations, monitoring and enhancing payment performance, supporting expansions, and coordinating product launches, all aimed at ensuring customers enjoy the best possible payment experience with Bolt.

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<title>Your daily adventures will include:</title>

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• <point>Resolve various escalations from the wider organisation on payment-related issues.</point>
• <point>Identify development tasks to address performance, incident, or customer issues with clear business cases and requirements.</point>
• <point>Support and train the Customer Support and Operations teams on escalations, payment operation processes, and other related systems.</point>
• <point>Research and implement payment expansion projects in new and existing markets as required.</point>
• <point>Conduct payment reconciliations of our payment providers across all markets.</point>

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<title>About you:</title>

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• <point>You demonstrate a data-driven, analytical mindset and a deep understanding of leveraging a diverse set of tools (e.g. SQL, Excel/Google Sheets) to tackle complex challenges efficiently and precisely.</point>
• <point>You’re a proactive problem-solver and fast learner who takes ownership, finds solutions, drives results and pays great attention to detail.</point>
• <point>You possess strong verbal and written English communication and can effectively collaborate with others.</point>
• <point>Prior work experience in Customer Service or Operational Support and knowledge of online payments, fraud, finance or other fintech services is an advantage.</point>

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<text>Experience is important, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!</text>

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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 500+ cities across 45 countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location.</text>
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