Arbella is looking for an exceptional Claim Team Manager for our Auto Property team. This candidate will successfully lead and develop a team of Auto Appraisers in the appraisal and timely disposition of auto property claims.

Responsibilities

• Select, train and develop an effective high performing team. 

• Provide direction, coaching, set expectations and manage the performance of the team.

• Conduct performance appraisals; recommend salary adjustment, and promotions. 

• Ensure exceptional customer service and high quality work from direct reports.

• Successfully lead operation and team and make change in process, procedures and structure to optimize resources and achieve business goals.

• Analyze claims and management information; provide guidance to employees regarding investigations and appraisals.

• Collaborate with managers, examiners, insureds, claimants, vendors and attorneys as needed to facilitate the appraisal process. 

Requirements

• Bachelor's degree preferred and 5 - 7 years of auto appraising experience

• Experience in a supervisory role is strongly preferred

• Proficient in Microsoft applications

• Exceptional communication, customer service and relationship building skills required.

• MA Appraisal license and driver’s license in good standing

• Travel is required.