Posted:
10/4/2024, 1:20:59 AM
Location(s):
Cleveland, Ohio, United States ⋅ Ohio, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Medical, Clinical & Veterinary
Workplace Type:
On-site
*This position is eligible for a sign-on bonus of $2,500*
Patient Specific Medications Coordinator
Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the country. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
Cleveland Clinic’s inpatient pharmacy areas support distributive and clinical pharmacy services provided by staff pharmacists, clinical pharmacy specialists and pharmacy technicians, supporting 60 nursing units, 80 operating rooms, 4 PACUs, and 10 cath labs, accounting for over 1,440 inpatient beds. As a Patient Specific Medications Coordinator, you will promote an integrated and coordinated approach to managing the patient specific medication process, serve as a liaison to patients and clinical teams on the patient specific medication process, and proactively reach out to patients and external specialty pharmacies to coordinate refills.
A caregiver in this position works days/evenings/nights/weekends between 12:00am – 11:30pm.
A caregiver who excels in this role will:
In partnership with pharmacy leadership team, develop standard operating procedures that effectively support the care and financial impact for patients requiring patient specific medications.
Utilize all pharmacy systems to review patient profiles, enter changes, and monitor treatment schedules.
Monitor and track the status of patient specific medications and communicate with the pharmacy, physician and clinical team.
Track and monitor data analytics and databases related to all new patients being treated at main campus pharmacy locations with patient specific medications.
Capture data queries that will drive decisions and process improvement for treatment delivery as well as collaboration with payers.
Document all patient/client/provider contact in appropriate computer systems.
Guide patients through appropriate patient specific medication obtainment process.
Identify, evaluate, and resolve patient complaints related to patient specific medication process.
Communicate with patients in a professional and customer-friendly manner in order to schedule the delivery of refilled patient specific medications.
Coordinate with clinical team in obtaining information and documentation for eligible patients.
Clarify medications and dosages for patient specific medications to facilitate patient specific medication renewals.
Forward adjustment requests to Pharmacy Billing team for patient specific medications when applicable to correct erroneous charging.
Educate caregivers and administration to assist in understanding of processes and procedures surrounding patient specific medications.
Coordinate with regional treatment sites to ensure patient specific infusion medications are available at the site of care.
Implement, manage, and maintain inventory systems to order, control, expedite and inventory patient specific medications to enhance the fiscal management of the department.
Minimum qualifications for the ideal future caregiver include:
Associate’s degree.
Certified Pharmacy Technician (CPhT) verified through the Pharmacy Technician Certification Board (PTCB).
Registration as a Certified Pharmacy Technician, Registered Pharmacy Technician or Pharmacy Technician Trainee with the Ohio Board of Pharmacy. Registration as a Certified Pharmacy Technician with the Ohio Board of Pharmacy is required within 6 months.
Three years of pharmacy technician experience in a healthcare environment.
A high school diploma/GED and five years of progressively responsible healthcare or pharmacy-related experience may substitute the education requirement.
Computer experience and ability to navigate multiple systems simultaneously.
Knowledge of insurance coverage, limitations, requirements, eligibility, pharmacy formulary, prior authorization, coordination of benefits.
Preferred qualifications for the ideal future caregiver include:
Bachelor’s degree.
Completion of a formal pharmacy technician training program.
Experience working and communicating with multiple healthcare disciplines to coordinate care for patients.
Experience with solving issues/problems related to coordinating prescription processing and delivery with external pharmacies.
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Cleveland Clinic empowers caregivers to minimize the impacts of healthcare while optimizing patient outcomes and supporting the community. The Department of Pharmacy has a "Greening the Pharmacy" initiative with the goal of leading by example and acting as stewards of our natural resources for the wellbeing of all.
Physical Requirements:
Personal Protective Equipment:
The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.
Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.
Please review the Equal Employment Opportunity poster.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities
Website: https://clevelandclinic.org/
Headquarter Location: Cleveland, Ohio, United States
Employee Count: 1001-5000
Year Founded: 1921
IPO Status: Private
Last Funding Type: Grant
Industries: Health Care ⋅ Hospital ⋅ Medical ⋅ Non Profit