What is the opportunity?

The Enterprise Platform Services (EPS) is a key organization within the Technology Infrastructure division that delivers resilient, scalable, and innovative technology infrastructure to power RBC's global operations. Our mission is to provide seamless connectivity, robust risk management and reliable applications, by integrating advanced collaboration tools, maintaining mainframe, middleware, and critical data centers, along with managing secure communication networks that ensure consistent, ‘best-in-class’ service delivery for RBC’s business functions and banking.

The Strategy & Business Operations team plays a critical role in enabling strategic execution, financial and operational discipline, and organizational communication across Enterprise Platform Services (EPS) comprised of networks, collaboration, middleware, mainframe, data center, data base, storage, compute platforms and services. 

As the Manager, Strategy & Business Operations, you’ll play a pivotal role in driving strategic execution, operational excellence, governance, performance reporting, and communication for critical priorities within EPS. This role is ideal for a highly organized and detail-oriented individual with a strong background in managing steering committees, reporting frameworks, and governance processes for senior stakeholders (VP, SVP+). This is a critical role that requires strong leadership, communication, and project management skills to drive business outcomes and ensure seamless program execution.

What will you do?

Portfolio Management & Governance:

• Lead the coordination and management of business review meetings, ensuring alignment with Technology Infrastructure’s strategic priorities.
• Develop and deliver high-quality materials, presentations, and reports for senior leadership and executive meetings.
• Engage with senior stakeholders to drive critical and strategic operational initiatives and ensure alignment with organizational goals.

Reporting & Metrics:

• Develop, track, and analyze key performance indicators (KPIs) and metrics to measure program success.
• Create and maintain reports (business review documents), dashboards, and other visualization tools to provide insights and recommendations to stakeholders.
• Ensure data accuracy, integrity, and compliance with organizational standards.

Strategy & Delivery Enablement:

• Drive operational excellence by streamlining processes and implementing best practices across Technology Infrastructure.
• Support the planning, execution, and monitoring of strategic initiatives, ensuring alignment with organizational priorities.
• Act as a liaison between various teams within Technology Infrastructure to ensure effective communication and collaboration. process improvement and implement changes to optimize program operations.
• Supporting planning and enablement of Senior Leadership offsites, meetings and forums.

What do you need to succeed?

Must have:

• Proven 5+ years of experience in strategy and business operations, executive reporting, and governance within a large, complex organization, preferably in the Technology space.
• Advanced analytical skills with proficiency in Tableau, Excel, Power BI, & PowerPoint.
• Exceptional organizational and project management skills, with the ability to manage multiple priorities and deadlines.
• Excellent communication and presentation skills, with the ability to influence and engage senior stakeholders.
• Ability to thrive in high-pressure environments with tight deadlines

Nice-to-have: 

• Bachelor’s degree in Business, Commerce, Math, Finance, IT, or a related field or equivalent experience.
• Strong technical skills in manipulating data via tools such as SAS, SQL, Python, Tableau.
• Background in financial services, banking, or regulated industries.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.
• Opportunities to do challenging work.

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Job Skills

Adaptability, Business Analysis, Business Management, Business Operations, Communication, Critical Thinking, Data Analysis, Decision Making, Emerging Technologies, Financial Analysis, Group Problem Solving, Information Technology Trends, Interpersonal Relationship Management, Long Term Planning, Microsoft Office, Oral Communications, Organizational Change Management, Problem Solving, Project Coordination, Stakeholder Management, Strategic Thinking

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-03-122026-04-03

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.