IQVIA as the world’s largest provider of biopharmaceutical development services and commercial outsourcing services, we’ve spent more than 30-years changing millions of lives for the better – all over the world. Work doesn’t get much better than that. You can be among the more than 60,000 employees around the world making a meaningful difference.  
We’re looking for an Engineer to help us and manage day to day operation for Tier 2 with the good analysis skills. Comfortable in taking responsibility as much as delegating it. Should be ready to work in shifts and weekends to support the 24/7 environment and willing to work outside of the business hours based on operational requirements. Should be friendly, positive and enthusiastic at every turn. 
RESPONSIBILITIES 
•    Responsible for acknowledging incidents and requests, analyzing the impact and taking appropriate actions for Tier 2. 
•    Coordinating with the other support groups/Tier 3 teams to gain domain knowledge or requirement clarifications etc.  
•    Responsible for day-to-day activities and other BAU work. 
KNOWLEDGE, SKILLS & REQUIREMENTS 
•    Excellent communication skills (verbal, written, interpersonal).  
•    Excellent documentation, presentation, analytical and multitasking skills. Effective ticket handling skills
•    Good Knowledge of Event, Incident, Change, Problem and Configuration Management. 
•    ITIL v3 Foundation certified (nice to have).
•    Committed to Process Improvements and Operational Delivery by working with the Management. 
•    Inquisitiveness and strong desire to learn about the tools, technologies and procedures. 
•    Team oriented, adaptable, dependable, and strong work ethics. 
•    Ability to work in a fast-paced environment. 
•    Willing to work in different shifts and over weekends to support the 24/7 environment. 
•    Willing to work outside of the business hours based on operational requirement.
•    2 to 5 years of experience in Amgen.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.