Executive - GOT-Operations (Contact Centre - Front Office)

Posted:
7/8/2026, 5:53:28 PM

Location(s):
New South Wales, Australia ⋅ Sydney, New South Wales, Australia

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Operations & Logistics

Workplace Type:
On-site

If you are looking to excel and make a difference, take a closer look at us…

Functional (job responsibilities)

HLCC Recruitment

Responsible to arrange interview for Service Managers and Support Team’s Managers.
Follow up documentation submission status with candidates and HR.
Prepare System IDs, Door Access for new joiners.
Remove all the system IDs and Door Access when staff exiting.

Employee Engagement

Manage and provide guidelines and initiatives to improve employee engagement in HLCC.
Work with frontline to deploy staff engagement activities for performance and engagement.

Administrative

To assist and support general administrative work within HLCC.
Provide accurate and timely daily, weekly and monthly reports, including Sales Incentive, frontline allowance payout and etc.
Complete assigned projects by organizing and coordinating requirements, planning and arranging meeting and monitoring results.

HLCC Technology

Ensure all initiatives are compliant with the Bank’s policies.
Liaise with users, internal teams and business partners drive solution workability.
Drive technical and functional meetings with users and business partners to achieve a productive outcome.
Responsible to oversee Hong Leong Contact Centre operational requirements are met on a day to day basis.
Ensure all monthly and yearly designated activities (i.e. Business Continuity, Security reviews etc.) are met.

Jobholder Requirements:

Malaysian citizen
Fresh graduates from various backgrounds of study are invited to apply for this position. Diploma and SPM holder are welcomed to apply too.
Good communication skills in English and Malay, being able to communicate in Mandarin is an advantage.
Basic PC knowledge, with the ability to quickly adapt to new software applications.
Must be willing to work in PJ City

For more job opportunities, please go to HLB Careers: https://hlb.wd3.myworkdayjobs.com/HLBCareers/

We appreciate your application and will be in touch with shortlisted candidates regarding next steps

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

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Executive - GOT-Operations (Contact Centre - Front Office)

Hong Leong Bank Berhad

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