​Leidos Civil IT division is focused on innovation and solving complex technical problems spanning infrastructure operations, cybersecurity analytics, and application modernizations. We rely on a team of skilled staff capable of operating across technical domains, embracing challenges, and being adaptable to new technologies and new ideas.  

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Do Work That Matters

Leidos Civil IT division is focused on innovation and solving complex technical problems spanning infrastructure operations, cybersecurity analytics, and application modernizations. We rely on a team of skilled staff capable of operating across technical domains, embracing challenges, and being adaptable to new technologies and new ideas.

About the Role

This is not a traditional, siloed service desk role. We are actively seeking a candidate who is well-versed in troubleshooting and resolving issues within Microsoft Intune-managed environments, while also operating effectively across desktop support, endpoint management, security compliance, and network-related challenges. You will be expected to move fluidly across technical domains. This means owning problems end-to-end rather than handing them off—while balancing user experience, security requirements, and operational efficiency. This role is in support of a secure and enterprise scale environment with federally regulated compliance requirements.

About the Candidate

We are specifically looking for someone who can:

• Troubleshoot and resolve Intune-related issues, including device configuration, policy application, compliance failures, and software deployment
• Provide hands-on desktop support in an enterprise environment, including OS, hardware, and user-facing issues
• Diagnose and address network connectivity issues (e.g., access restrictions, firewall rules, DNS, VPN, IP/Port/URL filtering)
• Navigate and resolve security and compliance-related challenges, including endpoint hardening, policy enforcement, and audit readiness
• Operate effectively across multiple functions—including endpoint management, support, security, and asset management—without reliance on rigid team boundaries

Required Qualifications

• Bachelor’s degree in information systems or relevant field and 3+ years practical experience in the field. Additional years of experience may be substituted in lieu of degree.
• Ability to obtain public trust clearance
• Ability to self-manage work tasks using M365 based tools
• Demonstrated and proven ability to independently resolve issues, improve day-to-day operations with self-driven initiatives, and operate with a growth mindset
• Hands-on experience administering or operating network access controls in the form of IP:Port or URL based filters
• Practical experience managing enterprise desktops within a Microsoft Intune managed environment
• Hands-on experience troubleshooting and administering Windows operating systems in an enterprise environment – ideally including peripheral device management, asset management, and VOIP operations
• Understanding and practical exposure with regulatory controls, baselines, and security policies within an Azure Entra and Intune based environment with enterprise desktops and endpoints (CIS benchmarks, STIG, etc)
• Located near Indianapolis, IN and willingness to be on-site in support of the mission