Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Service Delivery
Good to have skills : AAAP (Accenture Advanced Analytics Platform)
Minimum 12 year(s) of experience is required
Educational Qualification : cloud certified

Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving hardware/software issues, implementing technology at the operating system-level, and providing L1 and L2/ basic and intermediate level troubleshooting. Roles & Responsibilities: - Provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. - Configure services running on various platforms, operating within a defined operating model and processes. - Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. - Troubleshoot and resolve hardware/software issues, providing L1 and L2/ basic and intermediate level troubleshooting. Professional & Technical Skills: - Must To Have Skills: Experience in Service Delivery. - Good To Have Skills: Experience with Accenture Advanced Analytics Platform (AAAP). - Strong understanding of operating systems, server and network areas, and particular software solutions/vendors/brands. - Experience in troubleshooting and resolving hardware/software issues. - Experience in providing L1 and L2/ basic and intermediate level troubleshooting. Additional Information: - The candidate should have a minimum of 12 years of experience in Service Delivery. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful technical solutions. - This position is based at our Kolkata office.

cloud certified

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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