Location(s): Parsippany-Troy Hills, New Jersey, United States ⋅ New Jersey, United States
Experience Level(s): Mid Level ⋅ Senior
Field(s): Sales & Account Management
Workplace Type: On-site
Key Responsibilities
Supporting the day-to-day administration and configuration of Salesforce, contributing to data integrity, user access across the region.
Assisting with user account management, including onboarding new users, deactivating leavers, and helping to ensure appropriate access levels are maintained.
Carrying out mass data operations and bulk updates to keep the CRM accurate, well-structured, and aligned to business needs.
Building and maintaining reports, dashboards, list views, and approval workflows that give the Commercial team clear visibility and control.
Supporting Salesforce adoption by delivering training, providing hands-on assistance, and promoting best practice across the Sales community.
Gathering user feedback, participating in the monthly Salesforce Champions call, and proactively identifying opportunities to improve how the platform is used.
Supporting UAT for system updates and escalating technical issues to the appropriate support channels.
Tender Management & Tender Support
Working in close collaboration with the lead Salesperson to manage and complete tender documentation end-to-end, ensuring a harmonised approach that aligns commercial strategy with accurate, compelling, and timely responses that meet client requirements.
Partnering with the lead Salesperson throughout the tender process to ensure consistency of messaging, a joined-up client narrative, and a unified submission that reflects both commercial and operational strengths.
Maintaining and updating the Corporate Value Proposition to ensure it remains differentiated, accurate, and aligned to brand standards.
Completing ancillary documentation and conducting ad hoc global mapping in support of tender submissions and account reviews.
Supporting and contributing to EcoVadis sustainability assessments and related submissions.
Will contribute to the global onboarding of the new Tender Management System, working alongside colleagues, international stakeholders, and external vendors to support timely and consistent delivery across all regions.
Will support the global integration of the Tender Management System with ABG platforms, including Salesforce, to ensure data flows are accurate and processes are aligned worldwide.
Will help to design and deliver training to drive confident and consistent adoption of the new tool across global Sales teams.
Will contribute to the creation of user guides and supporting materials, manage hyper care, gather post-launch feedback, and work with the wider team to drive continuous improvement.
Will support UAT and sign-off processes prior to go-live.
Skills & Experience
Experience working with Salesforce or a similar CRM platform, with the ability to support day-to-day usage and data management.
Experience managing tender processes collaboratively with Sales stakeholders, ensuring high-quality responses are consistently delivered under time pressure.
Experience identifying and driving improvements to existing tender processes, embracing AI and automation technologies to elevate response quality and improve overall efficiency.
Open-minded approach to emerging tools and ways of working, with experience recommending and implementing new technologies where they add value to the tender process.
Experience contributing to system implementation, onboarding, or change management projects as part of a team, ideally with a global or cross-regional dimension.
Confident trainer and communicator, able to engage and upskill stakeholders at varying levels of technical ability across different geographies.
Hands-on experience using AI-powered tools in a professional setting, with a track record of adopting new practices that drive efficiency and reduce manual effort.
Highly organised, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
Proficient in Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, and Teams.
Highly organised, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
Proficient in Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, and Teams.