As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

135 Corporate Woods, Ste 350, Rochester, New York, United States of America, 14623

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500300 Ambulatory Administration

Work Shift:

UR - Day (United States of America)

Range:

UR URCA 209 H

Compensation Range:

$25.79 - $33.52

Responsibilities:

Serves as management supervising the Outpatient Access Representative (OAR) Float Pool. Coordinating daily/weekly assignments of up to 25 staff as the OARs work at different medical offices across UR Medicine.

ESSENTIAL FUNCTIONS

• Supervises the daily operations for the OAR Float department. Assists with the development of efficient processes to support and manage the flow from Float referrals through assignments. Compiles and analyzes statistics, prepares analytical and evaluative reports, and writes operating or procedural manuals or instructions, as needed. Assesses operational needs of the offices by working closely with leadership.
• Participates in interviews, hiring and retention of Float staff. Assists with ensuring sites are staffed, adjusting coverage when staffing issues or department requests arise. Oversees training of the Float staff. Participates in the development and coordination of training programs for Float staff. Works with program leadership to make recommendations relative to performance evaluations. Collaborates with Orientation team to ensure all Floats are assigned.
• Works with the Billing office to ensure all budget expectations are met. Maintains appropriate purchasing records and documentation, as needed. Approves Float payroll on a weekly basis.
• Supervises the progress of Float OAR duties including patient medical records, documentation for billing, and completion/submission of documents regarding patient care insurance. Collaborates with medical offices to streamline tasks and promote patient and family centered care environment, by identifying areas of concern and providing resolution.
• Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

• Bachelor's degree and 2 years of relevant experience required
• Or equivalent combination of education and experience

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.