We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
-Relationship Management: Cultivating and maintaining positive relationships with healthcare providers, fostering collaboration and partnership.
-Issue Resolution: Addressing concerns and issues raised by providers, working closely with internal teams to resolve problems promptly and efficiently.
-Communication: Facilitating clear communication between the Signify Health and providers, disseminating important updates, policies, and relevant information.
-Advocacy: Advocating for providers' needs within the organization, ensuring their perspectives are considered in decision-making processes.
-Quality Improvement: Collaborating with providers to identify areas of improvement in service delivery, patient care, and overall operational efficiency.
-Data Analysis: Analyzing data related to provider feedback, complaint trends to identify areas for improvement.
-Collaboration: Collaborating with internal departments such as Network Support, Mobile, Education, marketing, operations to ensure seamless coordination and support for providers.
-Networking: Actively participating in industry events, conferences, and networking opportunities to expand the organization's provider network.
-Compliance: Ensuring that providers adhere to regulatory requirements and organizational policies, providing necessary guidance and support.

Required Qualifications

Minimum of 3 years of prior relevant professional experience, preferably with a focus on customer service, provider relations, management, or a related area.

Preferred Qualifications

Healthcare industry experience, ideally in a customer service or provider relations.

Education
High School Diploma or equivalent
Bachelor's degree preferred

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 02/20/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.