About this role

This is an exciting opportunity to join Faire’s European retailer sales team.

In this role, you will be responsible for acquiring high value retailers in Germany, Austria and Switzerland that have previously not utilized Faire for their buying needs. In order to acquire these customers, you will dive into their business to qualify them and prepare for your outreach, introduce them to the Faire platform and help them navigate the buying process. You will also provide valuable upmarket retailer insight and product feedback on blockers to acquisition as the voice of the customer.  We are an adaptable, fast moving team and are in need of customer obsessed sales representatives who will create Faire advocates amongst our retailers while achieving acquisition goals.

This role is for you if you love creating and iterating on processes, connecting with inspiring customers, communicating candidly, using data to continuously exceed expectations, and learning every day in a scrappy start-up environment.

What you’ll do

• Drive first orders and spend per ordering retailer through phone calls, emails and video meetings in a way that builds trust and credibility and meets or beats goals
• Discover retailers needs and challenges to match relevant Faire value props and offerings and ensure they understand how to utilize Faire to grow their business
• Synthesize, measure, and communicate the voice of the customer to provide actionable and invaluable feedback to help size blockers and prioritize product development
• Help determine what characteristics best prioritize leads and opportunities, test tools, trial tactics, and define processes to help create the outbound retailer motion
• Accelerate the lifecycle from first touch to win
• Collaborate cross-functionally on various initiatives to further the success of our upmarket retailers (support, product, design, marketing, etc.)
• Use data, and reports to truth seek and drive action to beat goals
• Be relentlessly resourceful, scrappy and act with urgency to ensure Faire’s success
• Foster a psychologically safe, motivating, inclusive and energizing team culture

Qualifications

• Experience: You have 1-3 years of experience in sales, account management, or business development in a fast paced environment; You have experience using a variety of fundamental sales and data tools (e.g. Salesforce, data visualization software, call recording tools)
• Customer obsessed: You always do what’s right for the customer; are our customers’ strongest advocate; can aggregate customer feedback to influence cross-functional stakeholders/decisions
• Goal-oriented: This is a sales role! We want you to be motivated to exceed your goals.
• Strong communicator: You are excellent at listening and at communicating ideas clearly and succinctly both in verbal and written form
• Ownership mentality: You are an owner and are willing to go above and beyond your job description to help your team succeed
• Relentlessly resourceful: You won’t quit and are willing to do whatever it takes to make retailers and our team succeed
• Growth Mindset: You are self aware and can identify your own strengths and weaknesses. You have intrinsic curiosity and are eager to accept feedback and actively seek out ways to get better every day
• Agile and flexible: You’re ready for an adventure and you love change. You are excited by a fast-paced, collaborative environment that is guaranteed to evolve quickly in its early stages. You are resilient and bounce back when things get tough.
• Collaborative: You empathize with and work well across teams; You want to be around others who share your goals and you want to be growing and achieving together. You share best practices and you see your team’s success as your own.
• Creative problem solving / innovation: You can come up with creative solutions to customers’ problems. You can create, iterate, and evolve the outbound go to market strategy, process, and tactics to help build an effective and efficient motion.
• Analytical rigor: You are effective at using data to identify and discuss actionable insights; You are able to track, analyze, and communicate key performance metrics
• Kind: You show empathy towards everyone. You’re open, inviting and you leave the room with everyone else feeling better than when they walked into it