Are you looking for a place where you can bring your drive?
Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.
Bring your experience and be empowered to innovate.
Position Overview: We are seeking a dynamic and results-driven Sales Training Specialist to join our team. This role is pivotal in driving the growth and development of service professionals across our franchise network. The Sales Training Specialist will be responsible for creating engaging training resources, delivering impactful "train-the-trainer" programs, and managing ongoing learning initiatives that empower local franchise shops to achieve excellence in sales and customer service.
Primary Responsibilities:
Training Development & Delivery
- Design, develop, and update training resources for service professionals.
- Create "train-the-trainer" resources for local franchise shops to ensure consistent and effective training delivery.
- Organize and maintain training materials within the Neighborly Learning Management System (LMS).
Performance Tracking & Analytics
- Track and report key growth-focused KPIs, including close rates, job averages, upselling, and add-on sales performance.
- Monitor participation, engagement, and completion rates for live training events, webinars, and other learning initiatives.
- Use data-driven insights to optimize training effectiveness and continuously improve learning outcomes.
Learning Channels & Support
- Develop and manage additional support channels, such as ServicePro podcasts, webinars, and office hours for local trainers.
- Facilitate live training sessions, Q&A forums, and other interactive learning opportunities to increase learner engagement.
- Foster a culture of continuous learning and professional development across the franchise network.
Bring your skills and be inspired to achieve success.
(Required qualifications)
Required Attributes:
- Excellent verbal and written communication skills with the ability to engage diverse audiences.
- Strong analytical skills to track KPIs and measure the impact of training initiatives
- Ability to use data and metrics to drive decision making
- Professional presentation and training skills – written and oral
- Self-starter. Ability to work autonomously with little support.
- Knowledge of various applications including Smartsheet and MS Office (Excel proficiency preferred)
- Positive and professional attitude
- Proven track record of growing small business
- Ability to work in a fast-paced environment while staying flexible and adaptable
Education & Experience:
- Bachelor’s degree in Education, Training, Business, or a related field (or equivalent experience)
- 3+ years of experience in training development, preferably within a franchising or service-based industry, and facilitation experience with live training delivery methods (workshops, webinars, podcasts, etc.)
- 3+ years of experience training on sales methodologies and supporting programs
Bring your goals and be enabled to reach them.
- Competitive Pay: Commensurate with experience
- Schedule: Full-time M-F – 8 AM to 5 PM
- Benefits: Check out our benefits offerings here
- Financial Benefits: Equity and annual bonus opportunities
- Perks: Paid time off, Paid holidays, Recess breaks, wellness programs
Preferred Qualifications:
- Experience in the home services or franchising industry.
- Familiarity with modern e-learning tools, video production, and multimedia content development.
Brand: