Director, Channel Management, Contact Center Business

Posted:
12/12/2025, 1:08:11 AM

Location(s):
Reston, Virginia, United States ⋅ Virginia, United States

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Business & Strategy ⋅ Sales & Account Management

Workplace Type:
Hybrid

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What We'll Bring:

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

What You'll Bring:

  • 10–15 years of experience in channel management, strategic partnerships, or sales roles, ideally within contact centes, call branding, call authentication or fraud prevention.
  • Proven track record of driving revenue through indirect channels and managing partner ecosystems to achieve annual goals and KPIs.
  • Deep understanding of branded calling, call authentication technologies, STIR/SHAKEN protocols, and other solutions that help contact centers more efficiently interact with the correct consumer.
  • Ability to quickly learn and articulate TransUnion’s Trusted Call Solutions portfolio, including how these offerings integrate with partner platforms and solve customer pain points.
  • Strong relationship-building skills with a proactive mindset—able to anticipate partner needs, recommend strategic actions, and support internal teams to accelerate deal closure.
  • Experience working cross-functionally with sales, product, marketing, engineering, and professional services to drive partner success.

Impact You'll Make:

  • Identify, own and grow channel partnerships that support the distribution and adoption of Trusted Call Solutions.
  • Develop and execute annual partner plans, including joint go-to-market strategies, enablement programs, and revenue targets.
  • Serve as a subject matter expert on Trusted Call Solutions, guiding partners and internal teams on solution positioning, integration, and value delivery.
  • Collaborate with sales teams to support partner-involved deals, ensuring alignment and maximizing partner contribution to pipeline and revenue.
  • Provide market driven insights and partner feedback to influence product development, marketing, engineering and training initiatives.
  • Craft compelling, data-driven value propositions that resonate with partners and their customers.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [email protected].

Pay Scale Information :

The U.S. base salary range for this position is $94,000.00 - $148,000.00 annually. This position is eligible for both base pay and commission earnings. TransUnion commission targets are generally 20% – 50% of base salary and may vary based on position. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.


 

TransUnion's Internal Job Title:

Sr Business Dev Exec, Account Dev - Direct Sales

Company:

TransUnion LLC