Employment Type

Permanent

Closing Date

27 Aug 2024 11:59pm

Job Title

Senior Account Manager

Job Summary

As a Senior Account Manager, you thrive on applying your deep understanding of our customer’s business strategies and technology needs, playing an integral role in unlocking the potential of business opportunities across the nation. You partner with Telstra’s most strategic customers to grow their business, acting as their trusted advisor and nurturing the health of our customer relationships. In doing so you identify high-value, high-profit sales solutions that directly contribute to Telstra’s growth. You flourish off building meaningful and lasting relationships, with collaboration and influencing skills critical for success in this role.

Job Description

Responsibilities:

As a Senior Account Manager, you draw on expertise in customer account management, deep knowledge of Telstra’s capabilities and products, and leverage your relationship-building skills to deliver the following responsibilities:

• Establish, grow, and maintain strategic customer relationships through deep knowledge of their business and Telstra’s services/products that deliver exceptional customer experiences, contribute to high NPS, and drive profitability.

• Contribute to or lead the development of customer contact/engagement plans that nurture and grow existing customer relationships to retain and grow core telecommunications and/or emerging technology revenue for assigned portfolios.

• Apply professional expertise and knowledge of Telstra’s capabilities, market insights, and a deep understanding of the customer’s business strategy to effectively influence and partner with customers to identify new business opportunities.

• Leverage strong interpersonal and negotiation skills to drive commercial, business, and technical discussions with customers that present a compelling case for solutions, including articulation of technical (ICT, security, workplace, and application solutions) solution benefits to C-Suite executives and key stakeholders.

• Authentically engage and collaborate with stakeholders across Telstra (e.g. Business Development Managers, Solution Specialists, Functional Specialists) to identify, qualify, and drive portfolio growth opportunities, seeking support, direction, and insights in customer solutions to achieve revenue and profitability targets.

• Lead customer initiatives or components of initiatives (e.g. business advisory consulting, workshop facilitation, strategic planning sessions) that drive strategic business opportunities to Telstra and that have a significant degree of impact on portfolio retention and growth.

• Identify and act to address aged debtor risks within delegated customer portfolios, collaborating with relevant areas of the business to manage and resolve issues.

Salary Range

125,000 – 160,000 USD + Eligible to receive 66.67% at-risk component

Telstra Inc is Great Place To Work® certified

At Telstra, we’ve created an inclusive environment where talented people with a broad range of skills, experiences, beliefs, and backgrounds can all thrive together.  Telstra Incorporated is an equal employment opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Telstra Incorporated does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws.