Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Day (United States of America)

Outpatient Center in Lincoln Park - Deming

General Summary:    

Under the direction of the Medical Director and the appropriate Administrative Director, the Manager has the authority and accountability for facilitating the delivery of quality service in the laboratory.  The Manager is responsible for the technical and scientific oversight of the laboratory, oversees daily operations and may perform staff responsibilities. Serves as a technical expert and resource person and provides a timely communication link between staff and leadership. The Manager actively supports the Hospital’s and Department’s Continuous Quality Improvement and Customer Service goals through modeling appropriate behavior and providing a work environment conducive to attaining these goals.

Essential Job Functions:

• Provides direct supervision for department-specific laboratory staff.

• Maintains adequate staffing levels and provides technical support as needed.

• Responsible for day-to-day oversight of laboratory operation and personnel performing testing and reporting test results.

• Develops and maintains a quality management system in accordance with the Lurie Children’s quality measurement and improvement plan.

• Establishes and maintains data collection to monitor the quality of technical services.

• Facilitates recruitment and orientation of testing personnel. 

• Routinely evaluates and documents staff performance and competence, identifies training needs, and provides timely feedback.

• Assures that staff competency and performance meets department standards for quality and service, and that mandatory education and proficiency testing is completed.

• Completes competency testing as applicable.

• Completes mandatory and continuing education requirements as defined by the position.

• Maintains fiscal responsibility relative to capital and operating budget, variance analysis, and trends in productivity, volume, acuity and service.

• Monitors test performance; ensures resolution of technical problems in accordance with policies and procedures developed by the Laboratory Director and Technical Supervisor.

• Ensures that test results are not reported until corrective actions are taken and test systems are functioning properly.

• Ensures that remedial actions are taken when test systems deviate from the laboratory’s established performance specifications.

• Assists with selection of methodology, establishment/verification of laboratory test performance specifications, and establishment of quality control program to monitor ongoing test performance.

• Maintains knowledge and utilizes resources to provide consultative, educational, technical and informational services as needed, to families, patients and staff.

• Ensures enrollment and participation in proficiency testing.

• Oversees the performance and reporting of proficiency testing; coordinates and documents corrective action as necessary.

• Ensure that an approved procedure manual is available to all staff responsible for testing. Facilitates the development and evaluation of new procedures and policies; coordinates the review and revision of laboratory manuals.

• Assures effective communication with our customer base regarding specimen requirements, tests availability, test scheduling, etc.

• Ensures compliance and assists staff member in complying with governmental, accreditation and hospital standards, including the College of American Pathologists (CAP), CLIA, HCFA, OSHA and TJC.

• The authority to hire, separate, promote, demote, write and administer performance evaluations.

• Other job functions as assigned.

Knowledge, Skills and Abilities:

• Minimum of a Bachelor of Science degree, or Masters preferred in a biological or medical science; 5 years minimum laboratory experience with high complexity testing. 

• MT (ASCP) or equivalent certification.

• Proven leadership qualities with at least 3 years of supervisory experience preferred.

• Excellent communication and leadership skills. 

• Ability to work well in a team environment and with different personalities and educational levels. 

• Ability to teach and develop communication vehicles. 

• Able to handle a variety of responsibilities simultaneously and without constant direction.

Education

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children’s facilities

• Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: [email protected]