We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

The MSO Individual Business Analyst provides key support to the MSO Individual team, working in a fast-paced environment, with blended queue/call center performance data.  Work efforts are focused on Internal performance, helping to make associated data accessible and meaningful for senior management and stakeholders providing them with business intelligence that allows them to manage and direct Medicare operations to meet performance goals and requirements.

Actively assist in collaborating with internal partners to identify data and information needs, sources of relevant data associated with Medicare performance and ensure consistency across reporting mediums, and will use tools such as Microsoft Excel, Power BI, Tableau, R, SQL and a data warehouse to help access, consolidate and visualize the data.  The Business Analytics Analyst will support reporting, data and report automation for efficiencies, performance monitoring and trending, and ad hoc special projects, as well as facilitate action-focused/data-centered conversations about opportunities and trends in the data.

An important component of the role is to produce deeper data understanding for the Medicare Management team through helping with analysis, trending, and frequent communication--both in writing and verbally, for small and large group conference calls that include vendors, Analysts, operations management, and senior level management--to foster understanding of underlying performance issues and focus corrective action plans that serve as the engine for performance improvement. Analysis efforts will include drawing connections between various types of performance data, such as connections between quality, service levels, training and customer satisfaction.

Required Qualifications

• 1-2 years of Data Analytics experience; SQL, Tableau, Pivoting Tables, etc.
• 1-2 years of Reporting experience
• Proficient in PowerPoint for creating clear, engaging presentations
• Advanced Excel skills, including data analysis, formulas, and pivot tables
• Skilled in Microsoft Office Suite with a strong command of Word, Outlook, and related tools.

Preferred Qualifications
Experience writing and optimizing SQL queries

for data extraction and analysis

Familiarity with Quickbase for building and managing low-code applications

Proficient in Tableau developing interactive dashboards and visual reports

Working knowledge of Power BI for transforming data into actionable insights

Education
High School Diploma

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$43,888.00 - $85,068.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 05/15/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.