You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: Hybrid

Client Data Solutions (CDSS) in Group & Wealth Operations supports both Group Benefit and Group Retirement Services clients with all their plan member data needs. 

We specialize in:

• Inbound automated feeds from our clients into Sun Life (e.g. demographic data loads, GB HRIS feeds, etc.)
• Outbound data files from Sun Life to our clients (e.g. payroll deduction files, etc.)

The team is currently growing our scope of services, building new partnerships with internal teams, and increasing our client-facing capabilities. We are looking for new team members with a drive to further strengthen this industry-leading team.

A major business objective is to change, optimize and improve the way we process and deliver data services to all lines of business. The evolution of Client Data Solutions (CDSS) is a fundamental shift in the way we view data as a valuable corporate asset. With that main objective in mind, the strategy is to build a service-oriented, center of excellence model, which focuses on client (internal and external) service, recognizing the importance of all stakeholders and a centralized data management strategy. Key drivers to this strategy are the resources and staffing model we put in place to execute and implement our plan. The focus is on resources who possess a combination of business knowledge and the ability to directly communicate and consult with our clients during new business implementations, client presentations and production support inquiries.

What will you do?

• Meet with clients to review their data and system needs
• Create Client specific data file feed solutions to help clients integrate with Sun Life systems
• Participate as part of the client’s Sun Life implementation team and work with internal partners across the business and IT
• Build data file maps using IBM Sterling B2B Integrator Map Editor software
• Project Management: lead your data file implementation through all stages of the integration development lifecycle: requirements, solution design, development, testing, deployment, and monitoring
• Identify gaps which exist between a client request and Sun Life's standards
• Offer and influence alternative solutions that make sense from a business process and cost standpoint
• Anticipate potential impacts to plan design, scope, process, timelines, and requirements which impact data solutions
• Identify risks through client meetings and conversations relating to the processes, requirements, or group system capabilities
• Resolve issues through suggesting options or negotiating with the parties involved to get to a compromised solution that meets our clients needs and still allows for accuracy of solutions, while keeping costs in check
• Engage in the continuous improvement of the team and processes
• Influence the team direction through participation in strategic initiatives

What do you need to succeed?

• Advanced Excel skills (pivot tables, VLOOKUP formulas) is required
• Good understanding of file formats (xml, .csv, .txt etc)
• Project Management knowledge of integration development lifecycle: requirements gathering, solution design, development, testing, deployment and monitoring
• Client focused mindset with superior customer service experience
• Self-motivated with a strong work ethic and high degree of integrity
• Continuous learner with problem-solving skills and the ability to adapt to change
• Detailed, thorough and focused on quality while maintaining a high degree of accuracy
• Team player, with high interest in building relationships and working in a cross-functional team environment
• Excellent communication and presentation skills with ability to communicate with clients in both technical and non-technical terms
• Coordinate action plans and major decisions with the leadership team
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

Assets

• Bilingualism, with verbal and written communication skills in English and French (outside of Quebec)
• University degree with at least 3 years of experience or an equivalent combination of education and experience
• Understanding of Group Benefits, business processes and systems (OASIS)
• Translation mapping experience with IBM Sterling B2B Integrator Map Editor

Reasons why should you join us under the sun

• A caring, supportive, and inclusive culture
• The opportunity to move along a variety of career paths with amazing networking potential
• Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.
• Flexible Benefits from the day you join to meet the needs of you and your family
• Pension Plan participation starts immediately, and you are automatically enrolled. We help you save more with Sun Life automatic and matching contributions and by including both your salary and bonus when making contributions

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

53,800/53 800 - 87,400/87 400

Job Category:

Business Analysis - Process

Posting End Date:

12/09/2024