Job Details:

Job Description: 

• The Employee Care Manager oversees a team of HR customer service professionals who deliver HR support to Intel Employee across a given region or globally.
• This is a senior role that drives transformation through leadership, influencing and the ability to effectively implement and get results; can provide direction using sound judgment, and engaging regularly with key stakeholders, including other HR Leaders.
• This role will continually drive process improvements to increase level of service, deflect volumes, and find more efficient ways of operating.
• This role will continue to build or expand services that are of value to our employees.
• This is a people leader role that will sustain a high performing team, facilitate, and delegate work, provide coaching and feedback, career development, and performance management.
• The manager partners and works closely with other Employee Care managers, globally, to ensure operations are managed in a globally aligned and effective way.
• In addition to managing daily operations and meeting KPIS.
• This individual can prioritize multiple tasks, possesses strong communication skills and is comfortable working in a rapidly changing and ambiguous environment with minimal direct supervision.

Accountabilities:

• Create global strategy, lead initiatives and teams using, business acumen, stakeholder engagement, influencing and transition management to implement and attain results.
• Possess robust experience in people/team management and development of a high performing team. This includes but is not limited to setting clear OKRs (Objective Key Results) performance objectives for each employee, driving results to meet these individual goals, establishing clear and robust development plan per employee, identifying training needs across the team, addressing performance issues in a timely manner, and creating an ongoing positive team culture of growth, learning, and inclusivity while achieving objectives of the team.
• Drive the team to deliver high quality results. This will be done by ensuring all organizational KPIs are met including flawless support without excursions, root cause any customer issues in the operation through regular analysis of KPIs to find sustainable solutions and fostering innovative ideas across the team through creating a culture of testing and piloting new ideas.
• Regular engagement with key stakeholders/partners/and leaders globally with the objective to align on organizational strategies and share GES customer insights relevant to focus area.
• Create, implement, and drive adherence to global standard operating procedures to guarantee a consistent quality customer experience in all interactions globally.

Qualifications:

Minimum qualifications are required to be initially considered for this position.

• Master´s Degree in Human Resources, Business Administration, Psychology, or a related field.
• 3-5 years of experience in human resources, with a focus on employee relations, employee engagement, or a similar area.
• Previous experience in a managerial or supervisory role within HR is often preferred.
• Excellent verbal and written communication skills to effectively interact with employees at all levels.
• Strong interpersonal skills to build and maintain positive relationships with employees and management.
• Ability to address and resolve employee issues and conflicts in a fair and effective manner.
• A high degree of empathy and the ability to handle sensitive situations with care and confidentiality.
• Strong organizational and time-management skills to handle multiple tasks and priorities.
• Familiarity with labor laws, employment regulations, and HR best practices.
• Proficiency in conflict resolution and mediation techniques.
• Ability to analyze data and metrics to assess employee satisfaction and engagement levels.
• Proficiency in HR software and systems, as well as common office software (e.g., Microsoft Office Suite).
• Commitment to ongoing professional development and staying updated with the latest HR trends and practices.
• Ability to work effectively in a diverse and inclusive workplace.

What we offer:
At Intel, we offer a collaborative, supportive environment, where your equally brilliant colleagues will push you to be your best. There's no fear of failure - we know that's how innovation happens, and you'll never be bored.
We offer competitive benefits and pay, opportunities for professional development and the flexibility you need to achieve balance. Intel fosters a collaborative environment allowing the brightest minds in the world to come together to achieve exceptional results.

Competitive pay and Benefits:
Including stock programs, Quarterly Bonuses, Employee Pension Plan, Medical plan and life insurance, Peer to peer recognition, Lunch card, Multisport Card/Holiday card, Groups of enthusiasts, Exclusive employee discounts, (online) events and many more.

Opportunities for professional development and growth:
You will work in an international environment within a group of the best professionals in the world, working with the newest technologies. You'll have a chance to take part in advanced development programs, conferences and have free access to a wide library of classroom and online courses, covering both soft and technical skills.

Life and Community:
We offer opportunities for employees to refresh and recharge- flexible working time, benefits and services that support your wellbeing, and the chance to participate in Intel's Great Place to Work program which gathers people who love running, cycling, squash, tennis, cross fit, photography, and many more.
Our internships offer students a chance to get real-world experience through participation in projects from day one, as well as the opportunity to develop a wide network of industry contacts.

We guarantee you will be working in a safe environment, in an organization which profoundly understands the current health situation worldwide. At both our offices and in your home, the security and wellbeing of you and your family is our utmost responsibility.

Materials important for you - to learn more about Intel.
Learn more about Intel in Poland: https://intel.ly/3eq8QlY

          

Job Type:

Experienced Hire

Shift:

Shift 1 (Poland)

Primary Location: 

Poland, Gdansk

Additional Locations:

Business group:

Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust

N/A

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.