Work Location:

United States of America

Hours:

40

Pay Details:

$58,760 - $93,600 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Enterprise Enabling Functions

Job Description:

The Business Process Analyst II position is an analytical role working within a team to analyze/manipulate data and produce reports to drive to drive critical insights vital to team operations and performance improvements. This position is not a project management role. Strong data analysis, data manipulation, detail, time management, and proficiency with Microsoft Excel skills, and the ability to clearly communicate and present information are needed for this role. This position supports the FCRA Center of Excellence, which has strong regulatory requirements

The Business Process Analyst II is accountable to provide procedural improvement capabilities and support that deliver optimal value, efficiencies, realized capacity and continuous improvement for business policies and procedures. Accountable for representing the business on projects of various sizes as a project team member and/or as a subject matter expert.

Depth & Scope:

• Experienced and fully qualified professional requiring business and/or managerial knowledge and the ability to consult on medium to large and moderately complex projects
• May be accountable for leading projects and/or work packages within a business area
• May assist in the development of communication, implementation and/or training plans to support implementation of projects and/or business initiatives.
• Understands and contributes to the achievement of business strategy, goals and objectives
• Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
• Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc.
• Analyzes the feasibility and impact of new initiatives, process improvements, technical solutions, and/or products/features
• Acts as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
• Participates in various projects and initiatives as a subject matter expert and/or work packet lead, represents the business, meeting all deliverables/milestones for projects under management and identifies all impacted business partners
• Negotiates changes to policies and builds consensus in the development of the policies and procedures identified through the streamlining process
• Uses available resources and metrics to monitor customer / client feedback and satisfaction with business processes
• Communicates all required information and process changes
• Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
• Maintains relationships with TDBG business partners to ensure the procedures developed reflect the goals and objectives of all stakeholders in question
• Contributes to the success of the team and its vision by encouraging open communication, innovation, teamwork and a high degree of professionalism

Education & Experience:

• Bachelors degree
• 4+ years of relevant business experience and /or
• Previous experience/ knowledge of Business Process Management methodology
• Six Sigma Green Belt certification is an asset
• Excellent PC skills, proficient in Microsoft Office applications including Word, Excel, Visio and PowerPoint
• Excellent communication skills both written and verbal
• Strong analytical and problem solving skills
• Proactive with a high degree of initiative and the ability to learn and adapt quickly
• Ability to multitask and to work under high-volume and tight time restraints
• Demonstrated maturity and professionalism with proven ability to liaise with senior manager and executive audiences
• Superior relationship management skills, solid leadership ability, excellent organizational skills and strong business acumen
• Ability to operate well in a high volume, demanding environment; adapt quickly and adjust priorities as required while managing tight timelines
• Displays flexibility to adapt to, and work effectively within, a variety of situations, and with various individuals or groups
• A high degree of commitment to quality work
• Demonstrated commitment to continued learning
• Highly motivated individual with strong decision making skills

Preferred Qualifications:

• Proficiency with macros/VBAs, SQL, Power BI, Alteryx and/or Tableau preferred
• Experience with statistical analysis or KPIs and metrics
• Experience working with large datasets, including linking data in datasets, critically evaluating data and presenting data in understandable formats
• Experience collaborating with stakeholders to understand their reporting/data needs and developing solutions to address business problems.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. 

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.