Posted:
8/15/2024, 5:00:00 PM
Location(s):
England, United Kingdom
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Business & Strategy
Workplace Type:
Hybrid
SOLUTIONS ANALYST
Do you enjoy giving exemplary customer service and enjoy helping to introduce and utilize new systems? Are you an existing Customer Solutions Analyst or Product Solutions Analyst or perhaps have demonstrable customer communication and project management skills from another role? Join us!
We are currently looking for Solutions Analyst to join the Case Center Business Unit at Thomson Reuters to support business operations and planning activities for new and existing customers throughout the World. Help them introduce and utilise new systems that allow the faster more efficient delivery of Justice!
Thomson Reuters Case Center is a solution built to streamline hearings and trials for courts and administrative hearing agencies, expedite case resolution for prosecutors and defence counsel, and improve case preparation for law firms and self-represented litigants.
About the Role
In this opportunity as Solutions Analyst you will
provides specialised consulting activities in the delivery of projects, with particular regard to the following projects phases:Customer onboarding gathering and analysis of existing workflow
Project implementation and change management
Training of key stakeholders
Become a subject matter expert in the Case Center solution
Provide 3rd Line support to global support teams
Client Training - Contributes to the design and preparation as well as delivers training to our Case Center customers
About You
You’re a fit for the role of Solutions Analyst if you are:
An experience professional with a can-do attitude
Able to communicate with customers from all backgrounds
Good project management skills
Knowledge of change management
Interest in technology and how that can help access to justice
Flexible approach to problem solving
Some training experience
#LI-KL1
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
Website: https://thomsonreuters.com/
Headquarter Location: Toronto, Ontario, Canada
Employee Count: 10001+
Year Founded: 1977
IPO Status: Public
Industries: Advice ⋅ Analytics ⋅ Financial Services ⋅ Management Consulting ⋅ Professional Services ⋅ Risk Management ⋅ Software